Tour member fit and tour member–leader fit on group package tours: Influences on tourists’ positive emotions, rapport, and satisfaction

Chang, Shu‐Yun; Tsaur, Sheng‐Hshiung; Yen, Chang‐Hua; Lai, Hung-Ru

doi:10.1016/j.jhtm.2020.01.016

Cited by 40 publications

(27 citation statements)

References 55 publications

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“…Emotions are affective states characterized by episodes of intense feelings associated with a specific referent (such as a person, an object or an event), and they instigate specific response behaviours (Prayag et al, 2017). In the context of tourism, emotions refer to tourists' emotional states during the tourist experience (Chang, Tsaur, Yen, & Lai, 2020). Tourism experiences often include satisfying and pleasurable emotions (Sthapit, 2019), which are linked with positive onsite emotional experiences (Servidio & Ruffolo, 2016).…”

Section: Emotions and Their Significance In The Context Of Tourism Anmentioning

confidence: 99%

Spillover effect, positive emotions and savouring processes: Airbnb guests’ perspective

et al. 2020

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The present study examines spillover from being at home versus away in terms of activities undertaken during on-site Airbnb experiences. This study also integrates the positive psychology concept of savouring by examining the positive emotions savoured by guests based on broadenand-build theory as well as the savouring processes used when recalling their recent Airbnb experiences. The findings show that informants undertook similar activities while staying at an Airbnb and while at home. The most common positive emotion savoured by guests when remembering their Airbnb experiences was joy, with a homey feeling eliciting this emotion. Location, togetherness and a homey feeling were identified as the dominant factors that intensified informants' savouring of their Airbnb experiences.

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Section: Emotions and Their Significance In The Context Of Tourism Anmentioning

confidence: 99%

Spillover effect, positive emotions and savouring processes: Airbnb guests’ perspective

et al. 2020

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“…From this graphical representation, values have been extracted in Table 3, representing path coefficients with critical ratio (CR = Estimate/SE) and p-values. Suppose an estimate is represented by a negative value, the exogenous and endogenous estimates have a negative direction between them, and if the estimate has no sign, then by default, it represents the positive sign, which means exogenous and endogenous estimates have a positive direction between them (Caputo et al, 2019;Chang et al, 2020;Zhang et al, 2020).…”

Section: Structural Modelmentioning

confidence: 99%

Humor of the Leader: A Source of Creativity of Employees Through Psychological Empowerment or Unethical Behavior Through Perceived Power? The Role of Self-Deprecating Behavior

et al. 2021

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Although we use humor in our daily communication, there still needs to cognize its effects on the attitudes and behavior of the employees. Based on benign violation theory (BVT), the study proposes that leader's humor (LH) conveys social information about counter norms. The BVT has been amalgamated with social information processing theory (SIPT) to develop hypotheses assuming the consequences of LH on the attitude and behavior of the employees. This study hypothesizes that even though LH is linked positively with employee creativity via leader-member exchange and psychological empowerment in sequence (blessing path), it may also send information to the employees about the acceptability of norm violation. This perception ultimately leads to power perception and, causes unethical behavior in the series (curse path). Moreover, this study also postulates that leader's self-deprecating humor (LSDH) moderates these indirect effects by enhancing the blessing and reducing the curse, which emerged from LH. Quantitative data of 630 software engineers from software houses based in Pakistan provided support to test the hypotheses. The results demonstrate that LH is a double-edge sword that enhances blessing (creativity) as well as curse (employee unethical behavior), whereas LSDH augments the blessing and throttles back the curse. Theoretical and managerial implications have also been discussed.

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“…In the tourism and consumer behavior, satisfaction is one of the most influential factors on customer behavior [ 21 , 36 ]. Oliver [ 21 ] regarded customer satisfaction as the criterion for evaluating customer product/service consumption experiences [ 21 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Consistently, in the context of international tourism, traveler satisfaction indicates the assessment of a traveler’s overall tourism experience in a particular overseas destination [ 37 , 38 ]. Traveler satisfaction is particularly crucial in inventing efficient service/marketing tactics for a tourism product or fortifying the existing tactics [ 36 , 38 , 39 ]. Therefore, this concept often interests industry practitioners and academics in various tourism sectors [ 39 , 40 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Therefore, this concept often interests industry practitioners and academics in various tourism sectors [ 39 , 40 ]. The existing tourism literature deals extensively with the impact of traveler satisfaction [ 36 , 37 , 39 ]. For instance, Lai [ 39 ] empirically demonstrated the considerable effect of satisfaction on traveler behavioral intentions.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences

Han

Lee

Ariza-Montes

et al. 2021

IJERPH

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This research examined international Muslim travelers’ intention formation of a non-Islamic country. Our proposed theoretical framework encompassing inconvenient tourism experience, mental health, hedonic value experience, and satisfaction included a sufficient level of predictive power for intent. These variables played a vital role in increasing intention, whereas an inconvenient tourism experience decreases self-rated mental health and hedonic value. Our result also provided meaningful information that boosting Muslim travelers’ mental health, hedonic experience, and satisfaction is essential for minimizing the effect of the inconvenient tourism experience. In addition, gender and age have been shown to play a moderating role in affecting behavioral intention.

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Tour member fit and tour member–leader fit on group package tours: Influences on tourists’ positive emotions, rapport, and satisfaction

Cited by 40 publications

References 55 publications

Spillover effect, positive emotions and savouring processes: Airbnb guests’ perspective

Spillover effect, positive emotions and savouring processes: Airbnb guests’ perspective

Humor of the Leader: A Source of Creativity of Employees Through Psychological Empowerment or Unethical Behavior Through Perceived Power? The Role of Self-Deprecating Behavior

Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences

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