Tourism biosecurity risk management and planning: an international comparative analysis and implications for Ireland

Melly, Domhnall; Hanrahan, James

doi:10.1108/tr-07-2019-0312

Cited by 26 publications

(37 citation statements)

References 29 publications

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“…International travel and domestic tourism have both declined dramatically (Gössling et al , 2020), and tourism and hospitality enterprises have thus, suffered devastating losses. Travel panic, cancellations and discussions on travel insurance issues have become increasingly focal (Melly and Hanrahan, 2020; Sönmez et al , 2020). Moreover, the chronic environment of fear, anxiety and insecurity has made people take extra time to return to their routine even after the pandemic has ended (Uğur and Akbıyık, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19

Liu

Chen

et al. 2021

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Purpose The outbreak of the COVID-19 pandemic plunged global tourism into a huge crisis in 2020. China was confronted with a wave of cancellations by tourism consumers due to COVID-19 and tourist complaints rose dramatically during this period. Although tourism enterprises have quickly introduced measures in response, the effectiveness of targeted policies is expected to be evaluated. Concerned about this phenomenon, this study aims to provide insights into the dim prospects of the tourism industry and to bridge the gap between tourists and enterprises. Design/methodology/approach The current study adopts a two-step method that combines automatic and manual content analysis to contrastively analyse 647 complaints from the Sina platform and the measures of five online travel agencies (OTAs) taken to deal with COVID-19. Findings The results reveal that the COVID-19-related information and policies issued by official departments had a promoting effect on tourist complaints. OTAs were the main target of complainers, and three themes of complaints were identified, namely, cancellation barriers, refund barriers and customer relationship management. Although tourism enterprises’ policies covered most dimensions of the three themes, more detailed and mutually beneficial policies need to be formulated in the face of a new round of cancellations. Originality/value This research attempts to investigate tourism customer complaint behaviours in the case of COVID-19 and to provide tourism enterprises receiving different complaints with practical insights into crisis management. It contributes to simultaneously minimizing business losses and maintaining customer relationships in the service industry, improving the industry’s performance under potential crises in the future.

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Section: Literature Reviewmentioning

confidence: 99%

Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19

Liu

Chen

et al. 2021

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“…From a medical tourism perspective, biosecurity is a real concern in terms of disease transmission, health care access, and health system readiness [ 26 , 27 , 28 ]. Tourists and tourism infrastructure can act as a vector for the introduction of invasive alien species (IAS) and disease, representing substantial biosecurity risk for tourism destinations worldwide [ 29 , 30 ]. Air travel can rapidly connect any two points on the planet, and this has the potential to cause swift and broad dissemination of emerging and reemerging infectious diseases that may pose a threat to global health security [ 2 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Does International Travel Frequency Affect COVID-19 Biosecurity Behavior in the United States?

Kim

Hall

Bonn

2021

IJERPH

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High-quality biosecurity practices are critical to restarting international tourism. Effective market segmentation improves the communication and efficacy of health advice. Travel frequency is an important basis for health-related consumer segmentation, as it is closely related to risk of greater exposure to infectious diseases. Theoretically grounded studies of tourist biosecurity behavior and travel frequency have largely been neglected, although insights into practices and attitudes are especially relevant for coronavirus disease of 2019 (COVID-19 (coronavirus disease of 2019) health responses. Therefore, this research constructed and tested a conceptual model applying Value–Attitude–Behavior theory to US travelers to see whether the frequency of international travel affected tourist COVID-19 related biosecurity behavior. US respondents were drawn from a panel using a quota sampling technique according to the age and gender of American outbound tourists. An online survey was administered in September 2020. The responses (n = 395) of those who traveled internationally within five years were analyzed utilizing partial least squares-structural equation modeling (PLS-SEM) with multi-group analysis. Travel frequency significantly affects biosecurity behavior. High travel frequency (≥8 trips) has the strongest effect of value on biosecurity attitudes, personal norms, social norms, and biosecurity social norms, leading to biosecurity behaviors. Biosecurity behaviors pertaining to medium travel frequency (4–7 trips) are significantly influenced by personal norms. At low travel frequency (1–3 trips) levels, biosecurity behaviors are stimulated by biosecurity attitudes and social norms, showing the highest predictive power among the three groups. This work provides insights into international travel consumer biosecurity practices and behavior. From a market segmentation perspective, the levels of international travel frequency have various influences on biosecurity values, attitudes, personal norms, social norms, and behaviors. The biosecurity behaviors of low-frequency travelers are found to be the most significant of the three groups, suggesting that individuals who travel less frequently are more likely to practice responsible COVID-19 biosecurity behavior.

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“…Although, and studying the thematic literature, more specifically the investigations carried out by Faulkner and Vikulov (48), a crisis can lead to a specific change in the tourism of a destination, which should not necessarily be understood as a negative impact. Besides, several other critical studies that have analyzed similar phenomena should also be respected for understanding this specific issue (49)(50)(51)(52)(53). Thus, the main regional actors and decisionmakers must use the current moment to envision and consequently plan a more sustainable future for the Azores' territory.…”

Section: Discussionmentioning

confidence: 99%

How an Infectious Disease Could Influence the Development of a Region: The Evidence of the SARS-CoV-2 Outbreak over the Tourism Intentions in Azores Archipelago

Castanho

Couto

Pimentel

et al. 2021

Düzce Tıp Fakültesi Dergisi

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Aim: After a contagious disease outbreak, as is the case of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), societal dynamics shift on an unconventional level. In the lack of a vaccine, social distancing and massive lockdowns are acquired as the most effective strategies to contain this new virus. In this regard, the present study was carried out to determine the influence of SARS-CoV-2 over the Azores territory activities as tourism and consequent regional development impacts. Material and Methods: Therefore, the study assessed the decision-makers, the public, and tourists' perceptions regarding this disease outbreak by applying testing tools as questionnaires. This study used a sample of 700 participants. The questionnaires were designed, considering the necessity to carry out online interviews, and were implemented in the Spring months of 2020. After the data from the surveys were gathered, analytical methods and tools were used. Results: The research recognized that during an infectious disease outbreak, people prioritized spending their vacations at the holiday residence of family or friends (20%) instead of touristic resorts (hotels or rented apartments or houses). Also, the study verified a considerable increase in selecting rural tourism accommodations. Besides, more than half of the study participants considered that the "Clean and Safe" stamp (attributed by the Portuguese Health Authorities) is crucial when choosing accommodation and restaurants (75.8%) as well as for choosing the destination to visit (50.5%). Conclusion:The study assumes enormous consequences of the SARS-CoV-2 crisis at multilevels, being the tourism activity the most affected in this ultra-peripheral region.

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Tourism biosecurity risk management and planning: an international comparative analysis and implications for Ireland

Cited by 26 publications

References 29 publications

Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19

Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19

Does International Travel Frequency Affect COVID-19 Biosecurity Behavior in the United States?

How an Infectious Disease Could Influence the Development of a Region: The Evidence of the SARS-CoV-2 Outbreak over the Tourism Intentions in Azores Archipelago

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