Tourism cloud management system: the impact of smart tourism

Abstract

This study investigates the possibility of supporting tourists in a foreign land intelligently by using the Tourism Cloud Management System (TCMS) to enhance and better their tourism experience. Some technologies allow tourists to highlight popular tourist routes and circuits through the visualisation of data and sensor clustering approaches. With this, a tourist can access the shared data on a specific location to know the sites of famous local attractions, how other tourists feel about them, and how to participate in local festivities through a smart tourism model. This study surveyed the potential of smart tourism among tourists and how such technologies have developed over time while proposing a TCMS. Its goals were to make physical/paper tickets redundant via the introduction of a mobile app with eTickets that can be validated using camera and QR code technologies and to enhance the transport network using Bluetooth and GPS for real-time identification of tourists’ presence. The results show that a significant number of participants engage in tourist travels, hence the need for smart tourism and tourist management. It was concluded that smart tourism is very appealing to tourists and can improve the appeal of the destination if smart solutions are implemented. This study gives a first-hand review of the preference of tourists and the potential of smart tourism.

Spatial distribution and suitability evaluation of nighttime tourism in Kunming utilizing multi-source data

“…With the advent of big data, many public source datasets have been used in tourism research, such as point of interest (POI) data [ 10 ], GPS positioning data [ 11 ], and nighttime lighting data [ 12 ]. Compared with traditional data, these emerging public source datasets can be used to obtain reliable spatial information, which ensures research accuracy.…”

A digitalizáció szerepe és lehetséges hatásai a turizmus fejlődésében

“…Ezáltal valós idejű adatokhoz juthatnak, és időt takaríthatnak meg azáltal, hogy számos forrásból gyűjtenek információkat. Az okos turizmus olyan koncepció, amely a papírra fordított kiadások csökkentésével közelebb viszi a céget a "környezetbarát vállalat" elveihez (Yin, F. et al 2022).…”

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“…Various other personal social media, such as Facebook, Instagram, YouTube, and tourism-specific platforms like Booking.com and TripAdvisor, have altered how tourism experiences are constructed and consumed (Muniz et al, 2021). In the tourism industry, technologies facilitated a change in the sales and communication channels, which reduces third-party participation and enhances competition (Yin et al, 2022). Gretzel (2016) believed that we had witnessed the dawn of an age of smart tourism.…”

“…Cloud computing, big data, mobile apps, location-based services, geo-tag services, virtual reality, augmented reality, and social networking services are all cutting-edge examples of smart technologies enhancing tourism experiences and services (Wang et al, 2012). Moreover, Yin et al (2022) offers to intelligently support international tourists using the Tourism Cloud Management System (TCMS) can enhance and improve their tourism experience. The authors considered a mobile app that could be used to sell tickets for the transport of tourists, using a quick-response (QR) code as an identifier for validation and gives tourists access to the digital form of their travel reservations and makes it easy for them to find destinations (Yin et al, 2022).…”

“…Moreover, Yin et al (2022) offers to intelligently support international tourists using the Tourism Cloud Management System (TCMS) can enhance and improve their tourism experience. The authors considered a mobile app that could be used to sell tickets for the transport of tourists, using a quick-response (QR) code as an identifier for validation and gives tourists access to the digital form of their travel reservations and makes it easy for them to find destinations (Yin et al, 2022). As a result, without using digital technologies to enable adequate public-private-customer collaboration, achieving a thriving market is almost impossible nowadays (Jovicic, 2019).…”