Tourism Information Technology

Benckendorff, Pierre; Sheldon, Pauline J.; Fesenmaier, Daniel R.

doi:10.4337/9781847201638.00030

Cited by 132 publications

(159 citation statements)

References 0 publications

Supporting

Mentioning

133

Contrasting

Unclassified

Order By: Relevance

“…The tourism industry as a fast-growing service-dominant market has always been at the forefront of technology (Sheldon, 1997) and shown interest in developing synergies between technology and tourism (Buhalis & Law, 2008). In that, the technological advances of the past decades have shaped and redefined how the tourism industry and its operations, processes and management work (Buhalis, 2003;Middleton, Fyall, Morgan & Ranchhod, 2009).…”

Section: Technological Developments In Tourismmentioning

confidence: 99%

Smart technologies for personalized experiences: a case study in the hospitality domain

2015

View full text Add to dashboard Cite

Smart technologies in tourism for personalized experiencesKey Words (for indexing and abstract services -up to 6 words):Personalization; experience; smart technology; best practice; case study; JEL classification L83 Word Count 8411Word Processing Program Name and Version Number:EndNote X5 AbstractThe advances in technology have led to the emergence of innovative technological smart solutions providing unprecedented opportunities for the tourism industry. With intensified competition in the tourism market place, it has become paramount for businesses to explore the potential of technologies not only to optimise existing processes but strategically use technology in the delivery of more meaningful and personalized experiences.Despite its importance, knowledge about the role of smart technology for personalized experiences is still limited in both tourism theory and practice. This study therefore aims to explore how tourism businesses can strategically implement smart technologies to facilitate the personalization of customer experiences. In employing a qualitative case study approach, this study makes a two-fold contribution by a) identifying requirements of smart technologies for experience creation, including information aggregation, ubiquitous mobile connectedness and real time synchronization and b) highlighting how smart technology leads to two levels of personalized tourism experiences. Document, page 3/24

show abstract

Section: Technological Developments In Tourismmentioning

confidence: 99%

Smart technologies for personalized experiences: a case study in the hospitality domain

2015

View full text Add to dashboard Cite

show abstract

“…Technological progress and tourism have been goinghand in hand for years (Poon, 1993;Sheldon, 1997; Dimitrios Buhalisa, Rob Law, 2007), and the relationship between them is becoming closer. "No player in the tourism industry will be untouched by information technology" (Poon, 1993).…”

Section: Introductionmentioning

confidence: 99%

Does Information Technology Have Effect on Tourism Industry Performance?

Liu¹

2017

dtssehs

View full text Add to dashboard Cite

Abstract. The rapid development of information technology as well as its wide application has produced a widespread impact on social and economic life. No industry can avoid participating in the process of "revolution", including tourism industry. Changes in the travel distribution system brought by information technology are the hot research fields. Substantial researches are concerned with the impact of e-Tourism and the changes of business model. However, how information technology can be used toimprove theperformance of tourism enterprises has not been concerned enough. Data-sharing model which is now widely used in large International Conglomerate is the product of the business expansion and information technology. This paper tries to find the tourism economy which has become to an important part of our national economy with the application of information technology.

show abstract

“…As Sheldon (1997) noted, tourism is an information intensive industry. The size of the tourism industry alone suggests that it generates large volumes of information to be processed and communicated.…”

Section: Previous Researchmentioning

confidence: 99%

Comparative Study on the Effectiveness of Keyword Search Advertising to Provide Tourists Information

Yamamoto¹

2017

JTHM

View full text Add to dashboard Cite

Regional tourism is currently receiving a great deal of attention in Japan. When contemplating regional revitalization through tourism, an important key is to attract tourists more effectively at a lower cost. In this study, I conducted a survey on attracting tourists online and measured the effect. I displayed ads on search results of keywords related to regional tourism, such as "tourism Noto", "Noto tourism", and "Nanao tourism", and used these ads to attract participants. First, I developed a website to introduce tourism and gourmet information about the Noto region. Then, I measured the percentage of visitors who visited a download (PDF brochure) site through the keyword advertising described above. The keyword advertising was classified into two categories, and the relative cost-effectiveness of each category was examined through a comparison.

show abstract

Tourism Information Technology

Cited by 132 publications

References 0 publications

Smart technologies for personalized experiences: a case study in the hospitality domain

Smart technologies for personalized experiences: a case study in the hospitality domain

Does Information Technology Have Effect on Tourism Industry Performance?

Comparative Study on the Effectiveness of Keyword Search Advertising to Provide Tourists Information

Contact Info

Product

Resources

About