Tourist Innovation in Air Travel

Abstract

This essay explores the recent phenomenon associated with tourists’ adaptability to new services driven by technologies and proposes the concept of tourist innovation as the theoretical underpinnings describing tourists’ adaptability to novel services. To glean the underlying concept of tourist innovation, a series of in-depth personal interviews are deployed. An online survey containing 40 indicators representing the innovation dimensions is distributed that gathers 524 useable responses from air travelers. In the data analysis, a parsimonious model derived from a confirmatory factor analysis validates a four-dimensional solution: (1) novelty seeking, (2) vigilance, (3) hedonic experience seeking, and (4) social distinctiveness. This scale is explained by 10-item tourist innovation measurement, wherein the validity of the resultant scale is achieved.

Customer Resistance to Tourism Innovations: Entrepreneurs’ Understanding and Management Strategies

“…This has also been observed before in the case of mobile augmented reality in cultural heritage settings (Haugstvedt and Krogstie 2012). Thus, there is scope for research about the role of emotions as a cause of successful diffusion and whether innovations that provide hedonic (affective) gratifications are perceived as less risky and face less resistance than those that are designed to satisfy instrumental, utilitarian motivations (Chaudhuri, Aboulnasr, and Ligas 2010; Wang, Cole, and Chen 2018). This is an underexplored area in the context of tourism innovations.…”

“…In general, the innovation must be perceived as being different from existing alternatives in a way that is meaningful to customers, that is as desirable and feasible (Sethi, Smith, and Park 2001). Desirability refers to either a functional benefit (the innovation is useful or has a utilitarian side) or a hedonic benefit creating appropriate experiences, feelings, and emotions (Wang, Cole, and Chen 2018; Venkatesh, Thong, and Xu 2012; Kulviwat el al. 2007).…”

Information Disclosure to Biometric E-gates: The Roles of Perceived Security, Benefits, and Emotions

“…Thus, this study is limited in explaining how consumers’ convenience orientation—that may develop in response to current business models (e.g., fast check-in, self-boarding) and social norms in which convenience is emphasized—influences IS use that requires disclosure. Thus, future research should focus on validating possible moderators of the relationship between convenience and disclosure (e.g., benefits, trust, or innovativeness), which could influence behavior (W. Wang, Cole, and Chen 2017).…”

Antecendent and Consequence Destination Innovation

“…The results of Ernest's research, Matthew et al (2015) stated that entrepreneurial learning aims to enhance creativity, have high innovation power, entrepreneurial spirit, become someone who has the ability to solve problems effectively, communicate and have networks as well as become leaders (Chowdean et al, 2018). Many scholars have described tourism as a system rather than industry (Deale & Seung, 2018) and include attractions, services, promotions, information and transportation as the tourism supply sides (Wang et al, 2018), with retail businesses serving tourists, including tourism destination assets that is owned and operated by tourism entrepreneurs, which is an important part of the sector.…”