Tourist risk perceptions and revisit intention: A critical review of literature

Hasan, Md. Kamrul; Ismail, Ahmed Rageh; Islam, Muhammad

doi:10.1080/23311975.2017.1412874

Cited by 143 publications

(139 citation statements)

References 80 publications

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“…Existing literature has shown that tourists' perceptions of destination risk notably affect their destination choices and revisit intentions [67,68], and perceived travel risk has been indicated to have significant impacts on tourist behavior [69]. In addition, Sun [70] has noted that perceived risk has a considerable influence on tourists' attitudes and satisfaction, and Kim et al [71] indicated that customers will stop purchasing if their total perceived risk exceeds their maximum acceptable level.…”

Section: Perceived Riskmentioning

confidence: 99%

“…Consequently, tourist destinations with higher perceived risk may experience a decrease in the number of tourists or satisfaction, which will ultimately require the destination to better understand and mitigate the perceived risk to increase tourists' revisit intentions [65]. Although some studies have indicated that perceived risk can affect tourists' satisfaction and revisit intentions [67,70], research has not yet been conducted on whether the relationships among tourists' "fun" emotion and their recommendation and revisit intentions is affected by perceived risk. Therefore, this study uses perceived risk as a moderating variable, and empirically tests the boundary conditions of the influences of the "fun" emotion on the recommendation and revisit intentions.…”

Section: Perceived Riskmentioning

confidence: 99%

“…Perceived risk reflects the risks and uncertainties that tourists may face when choosing a tourist destination, and is an important factor that affects tourists' perceptions and attitudes towards a tourist destination. As tourism activities are conducted in non-conventional environments, the off-site nature of these activities and the intangibility of products increase their risks [67].…”

Section: The Moderating Role Of Perceived Riskmentioning

confidence: 99%

“…When tourists have a high perceived risk during travel, their perceived value and satisfaction will decrease, which will affect their willingness to revisit a destination [65]. Tourists' perceptions of the risk of a destination will affect their satisfaction and attitudes toward revisiting, which will in turn affect their revisit behavior [67]. In addition, Campbell and Goodstein [99] indicated that the perceived risk of consumers has a moderating role in the evaluation of products, and their research suggests that a high perceived risk will cause consumers to become more conservative; on the contrary, when perceived risk is low, customers will evaluate the product or service more positively.…”

Section: The Moderating Role Of Perceived Riskmentioning

confidence: 99%

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Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists

2020

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Due to the fact that Chinese tourists are becoming the main players in the international tourism market, with large growth potential, this research empirically identifies the psychological factors that affect Chinese outbound tourists’ memorable tourism experiences (MTEs), and investigates the relationships among MTEs, the “fun” emotion, and their recommendation and revisit intentions based on the stimulus–organism–response (S-O-R) model. In addition, the moderating role of perceived risk between the causal relationships among the “fun” emotion and recommendation and revisit intentions is identified. A total of 560 survey participants who had experienced overseas tourism in the last two years were selected as the target population, and the data from 413 valid surveys were empirically analyzed via structural equation modeling (SEM). Chinese outbound tourists’ MTEs, such as hedonism, novelty, meaningfulness, and social interaction, are found to positively influence their experience of the “fun” emotion, such as emotional spark and flow. Additionally, it is found that when Chinese outbound tourists have achieved a high level of the “fun” emotion, their intentions to recommend and revisit their destination will be stronger. In addition, perceived risk is found to have a negative moderating role in the causal relationships among emotional spark and recommendation and revisit intentions, and also has negative moderating effects on the causal relationship between flow and recommendation intentions. This study provides important practical insights for how international tourist destination marketers and managers provide Chinese tourists with MTEs, and how to elicit the “fun” emotion and loyalty behaviors from Chinese tourists via the investigation of the mechanism of MTEs, fun, and recommendation and revisit intentions. It is also found that it is beneficial for international tourist destination managers to lower the level of tourists’ perceived risk to improve tourists’ recommendation and revisit intentions. These findings can aid in the development of more effective strategies to increase the market share and the international competitiveness of destinations.

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Section: Perceived Riskmentioning

confidence: 99%

Section: Perceived Riskmentioning

confidence: 99%

Section: The Moderating Role Of Perceived Riskmentioning

confidence: 99%

Section: The Moderating Role Of Perceived Riskmentioning

confidence: 99%

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Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists

2020

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“…However, safety issues has been identified as among the major sources of crisis at rural tourism destinations [6,11,14,[16][17][18][19]. Rural tourism projects in Nigeria of recent have been faced with multiplicity of crisis arising from safety issues.…”

Section: Rural Tourism and Crisis Management In Rural Nigeriamentioning

confidence: 99%

Exploring the Three-Way Destination Safety Solution to Crisis Management in Tourist Destinations in Rural Nigeria

Nwankwo¹

2020

Public Sector Crisis Management

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Development of tourist destinations is among topical issues in national discourse for economic growth and sustainability. The past two decades have witnessed massive development and investment in tourist destinations in rural areas. This is owing to the fact that rural tourism has been identified as among the development options for rural communities in most developing nations. Of recent, crisis and other safety issues have been among the militating factors against tourist destinations hence the cry for destination safety. These are said to emanate from the activities of the three major principals in the management of tourist destinations (hosts, tourism resources, and tourists/visitors). Incidentally, destination safety discourse is source of worry for these principal factors in tourist destination management. This has left many tourist destinations devastated, abandoned and abused. However, this chapter proposal would seek to identify the way out of this predicament. It tends to explore the meaning and application of the three-way destination safety (TWaDeSS) model in the management of crisis at tourist destinations in rural Nigeria. This will not only promote harmony among the three major principals in tourist destination but also enhance the rate of investment as a result of quality crisis control in these destinations.

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What drives supportive intentions towards a dark tourism site?

Cheng²

2018

Journal of Tourism Research

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This paper aims to explore the structural relationship between supportive intentions towards a dark tourism site and their 7 drivers-participation, innovation, experiential risk, experiential memorability, experiential satisfaction, experiential trust, and experiential involvement of dark tourism sites. A convenience sample of 546 tourists to the Beichuan earthquake relics was surveyed. The results will assist tourism management in developing and implementing marketorientated service strategies to increase site participation, site innovation, site experiential memorability, enhance site experiential satisfaction, site experiential trust, and site experiential involvement in order to enable tourists to have intentions to support their dark tourism sites. KEYWORDS site experiential involvement, site experiential risk, site experiential satisfaction, site experiential trust, supportive intentions towards a dark tourism site

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Tourist risk perceptions and revisit intention: A critical review of literature

Cited by 143 publications

References 80 publications

Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists

Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists

Exploring the Three-Way Destination Safety Solution to Crisis Management in Tourist Destinations in Rural Nigeria

What drives supportive intentions towards a dark tourism site?

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