Tourists and Municipal Wi-Fi Networks (MWN): The Case of Lugano (Switzerland)

Picco-Schwendener, Anna; Cantoni, Lorenzo

doi:10.1007/978-3-319-14343-9_41

Cited by 10 publications

(6 citation statements)

References 12 publications

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“…A principios de este siglo, junto a la popularización de la tecnología WiFi, muchas ciudades en todo el mundo decidieron implantar redes públicas gratuitas para el acceso a Internet, dirigidas tanto a empleados municipales, como a los propios ciudadanos y turistas (Middelton, 2007). Pero la euforia inicial en la implantación de estos servicios se ha visto limitada por diferentes condicionantes, entre los que destaca el hecho de que estos servicios entraban a competir con los servicios de pago de las compañías de telefonía (Picco-Schwendener & Cantoni, 2015). En todo caso, siguen existiendo este tipo de conexiones en muchas ciudades del mundo, principalmente orientadas a ofrecer este servicio a los turistas, aunque generalmente limitadas a espacios públicos concretos como museos u oficinas de turismo.…”

Section: Actas Del Seminario Internacional Destinos Turísticos Inteliunclassified

La relativa importancia de la velocidad en las conexiones WIFI

Mellinas¹

2017

Congresos - Seminario Destinos Turisticos Inteligentes 2017 - Libro De Actas

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Los turistas quieren acceder a una conexión WiFi desde que llegan a sus destinos, para evitar sobrecargos en sus facturas telefónicas. Entidades públicas y privadas ofrecen este servicio en todo el mundo, pero los turistas suelen quejarse cuando es lento o poco fiable. La velocidad parece ser el factor más importante que determina el nivel de satisfacción de los viajeros con el WiFi, por lo que testamos esta hipótesis centrándonos en los hoteles. Los datos sobre velocidad de conexión son proporcionados por Hotelwifitest.com y los datos sobre satisfacción se extraen de Booking. com. Los resultados muestran que existe una relación muy débil entre ambas variables, por lo que se hace necesaria una investigación adicional para encontrar otros factores que influyan en la satisfacción con el servicio de WiFi.Palabras clave: Wifi, hotel, destino, velocidad, satisfacción. AbstractTourists just want to access WiFi when they arrive to a destination, in order to avoid charges in their telephone bills. Public and private organizations provide this service all around the world, but tourist complaint when it is slow or not reliable. Speed seems to be the most important factor determining the level of satisfaction of travellers with WiFi, so this hypothesis is tested, focusing in hotels. Speed data are provided by Hotelwifitest.com and satisfaction data by Booking.com. Results show that there is a very weak relation between both factors, so additional research should be done to identify other relevant factors affecting satisfaction about WiFi.

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Section: Actas Del Seminario Internacional Destinos Turísticos Inteliunclassified

La relativa importancia de la velocidad en las conexiones WIFI

Mellinas¹

2017

Congresos - Seminario Destinos Turisticos Inteligentes 2017 - Libro De Actas

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“…LGAs in Australia and elsewhere identify tourism promotion as a principal rationale for public Wi-Fi (PWF) provision (McShane and Grechyn, 2019;Picco-Schwendener and Cantoni, 2015). Technologically, this private/public binary is increasingly redundant.…”

Section: Introductionmentioning

confidence: 99%

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

Grechyn

McShane

2021

JHTT

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Purpose This paper aims to analyse whether the speed of Wi-Fi in hotels influences customer satisfaction with hotels and the implications of this for the provision of Wi-Fi by commercial and governmental bodies seeking to boost tourism. Design/methodology/approach Regression analysis on data from Australian hotels (191 entries) and 111 responses to a national survey of local government authorities on public Wi-Fi (PWF) provision were combined with a literature review and content analysis of online reviews by hotel customers. Findings If Wi-Fi quality rises by 1%, customer satisfaction with the hotel increases by 0.376/100 units. In the areas where hotel Wi-Fi is of better quality, PWF provided by the local government is also of better quality; the reverse statement is also true. Practical implications Tourists value continuous access to Wi-Fi, whether provided by commercial or public bodies. It is imperative for hotels and local governments seeking to boost tourist activity to invest in quality Wi-Fi networks. However, to assist this, national policies should address spatial disparities in broadband infrastructure revealed in the study. Originality/value This study looks beyond a conventional distinction between the private and public provision of Wi-Fi to examine the shared interests of industry and government in this essential component of tourist infrastructure. The study is unique in the English-speaking literature for its focus on the link between the quality of Wi-Fi provision and customer satisfaction, with original results and discussion providing a rationale for investing in quality Wi-Fi networks.

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“…41-43). Recent reports suggest that public wi-fi is now accessed by around 5 million Australians (McShane et al, 2016;ACMA, 2016a) and plays a particularly significant role as "survival infrastructure" for the homeless and disadvantaged (Humphry, 2014), and for other population segments lacking local mobile connectivity options, such as tourists (Picco-Schwendener and Cantoni, 2015).…”

Section: Introductionmentioning

confidence: 99%

Public Wi-Fi in Australian Cities: Are There Lessons for 'Smart City' Government?

McShane

Wilson

2017

SSRN Journal

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Wireless communication is now integral to the social, economic and cultural life of cities and will become increasingly so as Internet of Things (IOT) technologies alter existing urban processes and generate entirely new ones. Although wireless connectivity engages almost all aspects of urban governance, management of the underpinning infrastructure is essentially a new field of activity for city governments. Telecommunications and spectrum management has always been a national policy domain and telecommunication infrastructure and services have been provided by the private sector over the past 25 years.The rapid rollout of public wi-fi is the first substantive engagement of Australian city governments in wireless infrastructure policy and practice. Over the past five years, investment by state and municipal governments has yielded operational networks in capital city CBDs, many suburban centres and regional cities, and even some smaller towns. While investment rationales have focused on benefits that might accrue from providing communication services to citizens and tourists, city governments are beginning to appreciate the value that data derived from network users could have in the actual enterprise of governing. However, realising the potential of public wi-fi to inform smarter city government is not proving straightforward.Drawing on field research, and legal and policy analysis, this paper discusses two barriers to public wifi informed smarter city ambitions: local authority procurement decisions and local human resource limitations. We argue that the combination of these factors has contributed to the privatisation of public wi-fi data and diminished the public value of local network investment.

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Tourists and Municipal Wi-Fi Networks (MWN): The Case of Lugano (Switzerland)

Cited by 10 publications

References 12 publications

La relativa importancia de la velocidad en las conexiones WIFI

La relativa importancia de la velocidad en las conexiones WIFI

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

Public Wi-Fi in Australian Cities: Are There Lessons for 'Smart City' Government?

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