Towards a Successful Organizational Change: The Role of Dialogic Communication

Abstract

The impetus for change has ensued abundant failures in organizational change initiatives despite the profusions of research that have been conducted. While the change itself is becoming more volatile in times, scholars are struggling to find new strategies that can help to favour organizational change as change failure rate still persisted. Looking from the perspective of communication on change, ample of research has been carried out in this area since 1950. Although there are many different meanings and depths, the bases to what most communication types in change literature remain consistent. One of the key areas of effective change management is through communication. A recent study has shown dialogic communication has brought a new paradigm shift in managing organizational change. This research seeks to contribute to the theoretical establishment of dialogic communication through its unique conjecture lens that proven to support and facilitate organizational change. This study was conducted quantitatively via 333 respondents in public service education sector through multi-stage sampling technique. Analysis of structural equation modelling (SEM) demonstrated that dialogic communication has a mediating effect on the constructs along with good reflective and structural model measurements. The findings have unlocked many insights for change practitioners especially on utilizing dialogic communication. The implications of this research were further discussed in details. Contribution/ Originality: This study contributes to the existing literature of organizational change and dialogic communication. Additionally, this study is one of very few studies which have investigated the influence of dialogic communication on organizational change through quantitative approach.

Percepciones de docentes frente al cambio en tiempos de pandemia

“…Al respecto, Cardona (2017) menciona que la comunicación no puede confundirse con la entrega de información y concluye que su acción facilitadora está en dependencia de la capacidad de los líderes. Para ser considerada como tal, debe ser dialógica, controlada, recibir devolución de información, conocimiento e ideas (Syahmi et al, 2019), que permitan aportar y construir un proceso, de lo contrario y ante una posible entrega excesiva y no controlada de información, podría más bien ser fuente de resistencias. Martínez-Garcés y Garcés-Fuenmayor (2020), indagaron por la comunicación desde la perspectiva docente y estudiante, hallando que casi el 50% de los docentes tienen facilidad para comunicar contenidos en entornos digitales de aprendizaje.…”

Investigating Reciprocity Dynamics in Chinese SOEs: Contextual Impacts on Social Support, HRM Practices, and Employee Attitudes Toward Organizational Change

“…Despite organizational changes in SOEs, the benevolent dimension from the pre-reform era is still partially present in the transactional HRM system because developing participative work environments, showing consideration and granting favors to generate employee gratitude, and maintaining loyalty and commitment toward the organization are still critical (Cheng et al, 2004;Miao, 2011); information sharing and communication are also related to organizational commitment and positive attitude toward change (Combs et al, 2006);Fadzil et al, 2019). In addition, SOE employees continue to enjoy relatively high benefits from significant fringe benefit packages not available to those in the private sector, which makes SOEs a popular option with newly minted college graduates entering the job market (Miao et al, 2013).…”

Introductory Chapter: Active Learning—Beyond the Future

“…Communicator [47]: a student who delivers dialogs with logic conducting the others to generate communicational attitudes, which discloses information on change, in an appropriate manner, seeks to learn from peers and to help those improve their ability to provide answers, and helps them to be able to confront the criticism and manipulation, indicating clues for searching solutions to improve the dialog. The students receive highest punctuation in exposition and communication.…”