Towards a theory of quality management: an integration of strategic management, quality management and project management

Abstract

Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the development of a context-specific model of quality management for healthcare organisations. It includes creating the organisation's long-term quality goals and objectives related to employees, customers, suppliers, society and organisation, developing strategies and action plans to achieve these objectives, providing the necessary education and training, adopting cultural change, and then allocating resources to implement the action plans.

Obstacles to TQM success in health care systems

“…Consequently, TQM is used interchangeably with other terms such as continuous quality improvement, quality assurance and total quality control. Total quality management suffers from both theoretical problems and practical difficulties (Mosadeghrad, 2012). TQM is partially developed (Singh and Smith, 2006;Vouzas and Psychogios, 2007).…”

Strategic collaborative quality management and employee job satisfaction

“…There are various strategies for applying quality management in an organisation to improve products and services quality. These include Total Quality Management (TQM), Strategic Quality Management (SQM) (9), Strategic Total Quality Management (STQM) (10), Global Quality Management (GQM) (11), and Strategic Collaborative Quality Management (SCQM) (12). Furthermore, standards-based approaches (e.g.…”

“…While quality management has been suggested in theory to be effective for improving performance, its application in healthcare sector involves many difficulties (13)(14)(15). The limited success of quality management in healthcare organisations led the author to search for a more viable solution, and as a result, the SCQM model was created (12,16). SCQM provides a system of quality management with thirteen constructs, of which eight are enablers and five are results.…”

The Impact of Top Management Turnover on Quality Management Implementation

“…Th e Strategic Collaborative Quality Management (SCQM) model was introduced and developed by Mosadeghrad (1,2) to overcome the limitation and diffi culties of Total Quality Management (TQM) implementation in healthcare organizations. SCQM is an integrated system of principles, methods and best practices that provide a framework to strive for excellence by continuously improving overall organizational performance (employee results, customer results, supplier results, society results and organization results) through leadership and management, strategic quality planning, corporate quality culture, total continuous learning, employees management, customer management, resource and partnership management and process management (Figure 1).…”

“…Th is means that quality concepts are integrated into the mission, vision and goals of the organization, in the formulation of the strategies and actions plans and in the deployment and evaluation of the actions plans. Quality action plans can be implemented effectively and effi ciently through sound project management (1).…”