2004
DOI: 10.1068/a3677
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Towards an Ecology of Retail Financial Services: Understanding the Persistence of Door-to-Door Credit and Insurance Providers

Abstract: In this paper we explore the relationship between knowledge, trust, and space in the production and consumption of retail financial services as part of a wider enquiry into processes of financial exclusion. (1) The analysis in this paper is influenced by two metaphors that have recently been the subject of considerable critical attention within the social science literature. The first metaphor is that of the network. From the work of Castells (2001), and that of actor-network theorists such as Latour, Callon,… Show more

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Cited by 146 publications
(181 citation statements)
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“…These topologies of debt are always entangled with topographic spaces. Therefore any geography of debt must necessarily engage entanglements of topological and topographic space, or what I term in conversation with Leyshon et al (2004) debt ecologies. This argument is developed by tracing the creation, maintenance and/or destruction of spatial connections between different people, communities, institutions and sites in the Palestinian conurbation of Ramallah -Al Bireh (hereafter Ramallah).…”
mentioning
confidence: 99%
“…These topologies of debt are always entangled with topographic spaces. Therefore any geography of debt must necessarily engage entanglements of topological and topographic space, or what I term in conversation with Leyshon et al (2004) debt ecologies. This argument is developed by tracing the creation, maintenance and/or destruction of spatial connections between different people, communities, institutions and sites in the Palestinian conurbation of Ramallah -Al Bireh (hereafter Ramallah).…”
mentioning
confidence: 99%
“…Financial exclusion hinders social development (Amaeshi, Ezeoha, Adi & Nwafor, 2007;Buckland & Dong, 2008;Fuller & Mellor, 2008;Gómez-Barroso & Marban-Flores, 2013;Horska et al, 2013;Hudon, 2008;Leyshon et al, 2004;Myers et al, 2012;Solo, 2008).…”
Section: Resultsmentioning
confidence: 99%
“…Additionally, financial education is closely related to financial exclusion. Hence the efforts at education put in place by financial institutions fall short in promoting and teaching their clients to use their portfolios (Datta, 2009;Devlin, 2009;Byrne et al, 2007;Joassart-Marcelli & Stephens, 2010;Leyshon et al, 2004).…”
Section: Resultsmentioning
confidence: 99%
“…Financial exclusion has (until the recent credit crunch) been particularly prevalent in disadvantaged areas (MAYO et al, 1998), to the extent that there was 'a systemic development of the geography of financial exclusion in the UK' (BRYSON and BUTTLE, 2005, p. 286). LEYSHON (2009, p. 155) has more recently considered the multidimensional nature of financial exclusion in the following five ways: 'access exclusion', for example, branch closure in moderate and lowincome areas; 'condition exclusion', for example, whereby customers are rejected by credit scoring systems; 'price exclusion', for example, affordable finance; 'marketing exclusion', for example, targeting 'potentially profitable socio-demographic groups'; and 'self-exclusion', for example, where customers do not apply for finance as they: presume they will be denied, lack product awareness or due to cultural norms such as those who follow Sharia law (LEYSHON et al, 2004;POLLARD and SAMERS, 2007). In the current financial crisis mainstream financial institutions may be exacerbating access and price exclusion through the use of condition tightening and credit scoring (BOE, 2010) creating a more widespread geography of financial exclusion across the UK.…”
Section: The Mainstream Finance Gap and The Financial Exclusion Of Enmentioning
confidence: 99%