Towards building general framework for designing knowledge sharing tool based on actor network theory

Abstract

Purpose The purpose of this paper is to emphasize the needs to understand the barrier and determinant factors in knowledge sharing (KS), to find the common ones and subsequently to build a general framework that can be referred to in designing a KS tool that addresses the common factors. Design/methodology/approach The approach comprises of two major steps which are to survey the past literature to determine the most common barriers and determinant factors from various unique KS domains and to qualify the factor as the common one based on its presence in at least three to five KS domains. The grounded theory is used to analyze the past literature and to perform categorization. Findings This paper helps in the summarization of categories and subcategories of barriers and determinants and demonstration on the mapping between them. Research limitations/implications This paper has not proved the actual use of the framework in building a KS tool based on the framework. Practical implications The common factors are based on at least 60 references of KS implementation such that it is useful for large area of application domains that require building KS tools. Originality/value This paper presents the understanding on the common factors and association between the barriers and determinants in building the general framework in which the application of the framework is demonstrated using actor network theory.

Towards Designing a Knowledge Sharing System for Higher Learning Institutions in the UAE Based on the Social Feature Framework

“…For instance, an employee with access to relevant information and expertise from others can evaluate different perspectives and consider a broader range of options before making decisions. Knowledge sharing practices accelerate the learning process as openly shared knowledge adds to the expertise and experiences of peers by enabling them to acquire new skills [8]. Hence, an environment of continuous learning develops.…”

“…Numerous studies have evaluated how sharing knowledge through individual digital technologies can impact job performance [2,8,20,21]. Technology-based knowledge sharing systems possess unique features and capabilities for generating, disseminating, and exchanging knowledge [8,13,22].…”

“…Numerous studies have evaluated how sharing knowledge through individual digital technologies can impact job performance [2,8,20,21]. Technology-based knowledge sharing systems possess unique features and capabilities for generating, disseminating, and exchanging knowledge [8,13,22]. Consequently, organizations are increasingly combining various digital technologies to enhance knowledge sharing to improve communication and decision-making [20].…”

“…Despite the obstacles, knowledge sharing remains critical for enhancing organizational productivity, innovation, sustainability, and overall competencies. Interestingly, most existing studies in this domain predominantly revolve around similar constructs, including engagement, social ties, language, and trust [8,14,20]. Surprisingly, a notable research gap exists in exploring knowledge-sharing behavior within HEIs involving faculty and students.…”

“…Barriers to existing KS: There are various barriers to existing KS, including a lack of support from hierarchical structures, a lack of encouragement from leadership, the nature of knowledge, vague working relationships, unsystem-atic confidence, contextual differences, and cognitive dimensions [8]. Low self-confidence and limited time are other deterrents [36].…”