Towards Measuring Key Performance Indicators of Semantic Business Processes

Wetzstein, Branimir; Ma, Zhilei; Leymann, Frank

doi:10.1007/978-3-540-79396-0_20

Cited by 58 publications

(55 citation statements)

References 6 publications

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“…Another work which is close to ours is the one presented by Wetzstein et al in [9]. This paper introduces a framework for BAM as part of the semantic business process management.…”

Section: Related Workmentioning

confidence: 52%

“…Most proposals allow the definition of PPIs related to control flow and time. However, only Wetzstein et al [9] allow the definition of PPIs related to the state of the process and none of them can define PPIs related to data. They also have limited expressiveness regarding the definition of PPIs based on aggregated or derived measures and in the definition of the period of analysis of the PPIs.…”

Section: Introductionmentioning

confidence: 99%

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On the definition and design-time analysis of process performance indicators

del–Río–Ortega

Resinas

Cabanillas

et al. 2013

Information Systems

107

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Cite this article as: Adela del-Río-Ortega, Manuel Resinas, Cristina Cabanillas and Antonio Ruiz-Cortés, On the definition and design-time analysis of process performance indicators, Information Systems, http://dx.doi.org/10.1016/j.is. 2012.11.004 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting galley proof before it is published in its final citable form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain. AbstractA key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the literature related and a study of the current picture in different real organisations, we conclude that there not exists any proposal that allows to define PPIs in a way that is unambiguous and highly expressive, understandable by technical and non-technical users and traceable with the business process (BP). In addition, like other activities carried out during the BP lifecycle, the management of PPIs is considered timeconsuming and error-prone. Therefore, providing an automated support for them is very appealing from a practical point of view.In this paper, we propose the PPINOT metamodel, which allows such an advanced definition of PPIs and is independent of the language used to model the business process. Furthermore, we provide an automatic semantic mapping from the metamodel to Description Logics (DLs) that allows the implementation of design-time analysis operations in such a way that DL $ This work has been partially supported by the European Commission (FEDER), Spanish Government under the CICYT projects SETI (TIN2009-07366) and TAPAS (TIN2012-32273); and projects THEOS (TIC-5906) and ISABEL (P07-TIC-2533) funded by the Andalusian local Government.* Corresponding author. Tel +34954557001 Email addresses: adeladelrio@us.es (Adela del-Río-Ortega), resinas@us.es (Manuel Resinas), cristinacabanillas@us.es (Cristina Cabanillas), aruiz@us.es (Antonio Ruiz-Cortés) Preprint submitted to Information SystemsNovember 22, 2012 reasoners' facilities can be leveraged. These operations provide information that can assist process analysts in the definition and instrumentation of PPIs. Finally, to validate the usefulness of our proposal, we have used the PPINOT metamodel at the core of a software tool called the PPINOT tool suite and we have applied it in several real scenarios.

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“…Another work which is close to ours is the one presented by Wetzstein et al in [9]. This paper introduces a framework for BAM as part of the semantic business process management.…”

Section: Related Workmentioning

confidence: 52%

Section: Introductionmentioning

confidence: 99%

On the definition and design-time analysis of process performance indicators

del–Río–Ortega

Resinas

Cabanillas

et al. 2013

Information Systems

107

View full text Add to dashboard Cite

show abstract

“…The majority of KPIs are of a financial nature with examples like return of investment or sales volume. However looking at recent research in BPM and BAM shows that KPIs also play an important role on the operational level [5,12], where they can be divided in 3 categories, whether they concern time, cost or quality [13] • How long did it take to finish a process/ process step?…”

Section: Key and Process Performance Indicatorsmentioning

confidence: 99%

Event Entry Time Prediction in Financial Business Processes Using Machine Learning - A Use Case From Loan Applications

Frey¹,

Emrich²,

Fettke³

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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The recent financial crisis has forced politics to overthink regulatory structures and compliance mechanisms for the financial industry. Faced with these new challenges the financial industry in turn has to reevaluate their risk assessment mechanisms. While approaches to assess financial risks, have been widely addressed, the compliance of the underlying business processes is also crucial to ensure an end-to-end traceability of the given business events. This paper presents a novel approach to predict entry times and other key performance indicators of such events in a business process. A loan application process is used as a data example to evaluate the chosen feature modellings and algorithms.

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“…In [44], the authors define an ontological model for KPIs in the perspective of Business Process Management (BPM) and, more in detail, of Business Activity Monitoring (BAM), which enables the continuous monitoring of processes' performance. The monitoring is also enabled by Semantic Business Process Management (SBPM), which supports the semantic specification of business objects such as the inputs, outputs, preconditions and postconditions of activities.…”

Section: Wetzsteinmentioning

confidence: 99%

A Bibliometric Analysis and Review on Performance Modeling Literature

Livieri

Cagno

Bochicchio

2015

CSIMQ

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Abstract. In management practice, performance indicators are considered as a prerequisite to make informed decisions in line with the organization's goals. On the other hand, indicators summarizes compound phenomena in a few digits, which can induce to inadequate decisions, biased by information loss and conflicting values. Model driven approaches in enterprise engineering can be very effective to avoid these pitfalls, or to take it under control. For that reason, "performance modeling" has the numbers to play a primary role in the "model driven enterprise" scenario, together with process, information and other enterprise-related aspects. In this perspective, we propose a systematic review of the literature on performance modeling in order to retrieve, classify, and summarize existing research, identify the core authors and define areas and opportunities for future research.

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Towards Measuring Key Performance Indicators of Semantic Business Processes

Cited by 58 publications

References 6 publications

On the definition and design-time analysis of process performance indicators

On the definition and design-time analysis of process performance indicators

Event Entry Time Prediction in Financial Business Processes Using Machine Learning - A Use Case From Loan Applications

A Bibliometric Analysis and Review on Performance Modeling Literature

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