Towards Total Quality Management in Universities: Quality Function Deployment Paradigm And Beyond

Jong, T. de; Specht, Marcus; Koper, Rob

doi:10.26634/jet.11.2.2920

Cited by 3 publications

(1 citation statement)

References 2 publications

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“…Total Quality Management (TQM), Quality Function Deployment (QFD), and, more recently, Lean Six Sigma (LSS), are examples of these approaches. While these techniques were initially developed for use in the private sector, they have since been successfully applied in public sector and not-for-profit organizations to improve efficiency, reduce costs, and enhance service quality [5]. HEIs have reaped substantial benefits from employing these tools and methods, such as cost savings, increased productivity, streamlined procedures, and improved customer satisfaction.…”

Section: Introductionmentioning

confidence: 99%

A Case Study on Sustainable Quality Assurance in Higher Education

Javed

Alenezi

2023

Sustainability

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In contemporary academia, accreditation stands as a vital process for universities to uphold their reputation and deliver quality education to students. Key Performance Indicators (KPIs) significantly contribute to this process by enabling institutions to assess their performance in crucial areas, such as student outcomes, faculty engagement, and research effectiveness. To achieve sustainable accreditation, universities necessitate a comprehensive data management system capable of handling extensive data and generating pertinent insights. High-quality education remains paramount for academic institutions to equip students with essential professional skills, thereby enabling societal economic advancement. A sustainable quality management system is an innovative approach emphasizing continuous improvement and long-term planning to enhance an organization’s overall performance and maintain a competitive edge within the sector. This paper presents a case study on sustainable quality assurance in higher education, underscoring the importance of KPIs in accreditation and the need for a robust data management system to ensure sustainability. Additionally, it highlights the significance of delivering high-quality education and the role of a sustainable quality management system in realizing this objective.

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Section: Introductionmentioning

confidence: 99%

A Case Study on Sustainable Quality Assurance in Higher Education

Javed

Alenezi

2023

Sustainability

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The Need of Instructional Media Online for Senior High School Students in Civic Education

Hanum¹,

Komalasari²,

Masyitoh³

2018

Proceedings of the Annual Civic Education Conference (ACEC 2018)

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The development of the 21st century demands some competencies, one of the must-have for students in Information media and technology skills that include (a) information literacy; (b) media literacy; (c) ICT literacy (Information and Communication Technology literacy). The development of information technology is related to the Internet in various fields and has increased. Increased internet usage raises some misuse of internet usage such as the emergence of hoax information, plagiarism practices, hate speech in social media, even sending key answers by students during the exam. This is because the use of the Internet has been included in the field of education. In this research, the general goal is to know the need of Instructional Media Online for Senior High School Students in Civic Education. The Specific goal are to know what the problems of the utilization of the internet in learning Civic Education in High School, what the need of internet access in the learning process by the senior high students and how they use the internet. This research used the quantitative descriptive approach. The research is held in SMA N 2Wates with a sample of 76 eleven grade students taken with purposive sampling. The data collection technique is use questionnaire and observation. The data analysis technique is use Descriptive Quantitative Analysis. The results show about 90% of the students are looking for other materials like internet. In addition, 85% of high school students need instructional materials or alternative media that can be used to learn the concept of Civics subjects more interesting and easy to understand. As many as 92% of high school students in Kulon Progo agree the need to develop such as a web-based media module to learn the concept of Civic Education.

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Supporting Doctoral Students through the Personalisation of a Graduate Virtual Research Environment

Costello

2016

International Journal of Adult Vocational Education and Technology

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This paper offers a case study in which a traditional Learning Management System (LMS) was enhanced through learning theories and web-based technologies to support the development of doctoral students. The model being used here, can address and support a personalised learning approach to assist postgraduate students, as part of matching their skills with a repository of rich media and activities. The mixed method research approach adopted here aided into the investigation into the Graduate Virtual Research Environment (GVRE) while analysing factors like usability, accessibility, goal orientation and evolving the learners' needs. The author argues by tailoring the gap between learning theories and technology with the complexities of human nature one can adapt the educational setting to provide a LMS which can be personalized for doctoral students.

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Towards Total Quality Management in Universities: Quality Function Deployment Paradigm And Beyond

Cited by 3 publications

References 2 publications

A Case Study on Sustainable Quality Assurance in Higher Education

A Case Study on Sustainable Quality Assurance in Higher Education

The Need of Instructional Media Online for Senior High School Students in Civic Education

Supporting Doctoral Students through the Personalisation of a Graduate Virtual Research Environment

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