TQM's presence within legal systems: example of impact on Australian higher education

Abstract

<jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>Documentary and policy analysis of legislation, rules and rulemaking documentation based on a partial application of historical-policy analysis (HPA). Textual analysis was based on Dean and Bowen's (1994) definition of TQM and Vinni's (2007) review of new public management and Swiss (1992) “reformed TQM” concepts.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>Australia's Tertiary Education Quality and Standards Agency Act of 2011 and supporting legal documents such as Guidance Notes include language reflective of TQM principles, providing evidence that present-day administrative law schemes include TQM practices and tools to undergird procedures of regulatory expectations (sometimes in the form of standards), monitoring and general operations. Oftentimes, it is the supporting legal documentation where TQM practices are found and operationalized.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This is a proof-of-concept research study to determine the feasibility to identify TQM concepts within the existing language of legal statutes and supporting regulatory documentation. As such this study worked out the preliminary research challenges in performing this type of analysis.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>Understanding TQM's impact on legal systems expands the system's perspective of organizations that do not always factor in the influence government policy has on organizational behaviours and outlooks. More specifically, understanding TQM's influence sheds insight on regulatory requirements imposed on a sector and the normative aspects of regulatory compliance that impact the operations and strategic planning of organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Social implications</jats:title><jats:p>The article provides an example of how legal administrative rulemaking influences organizational operational and strategic activities to remain viable in the organization's business or industrial sector.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>There are few research papers or literature reviews pertaining to the subject of TQM concepts embedded in laws and regulations, most of which date from the 1980s through early 2000s.</jats:p></jats:sec>

Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment

“… customer orientation; propositions 12-16, 56  commitment and leadership of senior management; propositions 1-6  planning and organization; propositions 11, 29-32, 34-39, 48-51, 53-54, 56, 58, 60  using quality management techniques and tools; propositions 22-28, 33, 40, 43, 45  education and training; propositions 17-21  involvement and teamwork; propositions 7-10, 61  measurement and feedback; propositions 41, 52, 57, 57  cultural change; propositions 42, 44, 46-47, 55 As stated earlier, despite TQM's positive effects, its content has not been described in detail. Padró et al (2020) state that the requirements and/or descriptions of TQM are philosophical, making it difficult to interpret the requirements in practice. This requires each company to consider the TQM model that is best suited to improve its performance.…”

“…As stated earlier, despite TQM's positive effects, its content has not been described in detail. Padró et al. (2020) state that the requirements and/or descriptions of TQM are philosophical, making it difficult to interpret the requirements in practice.…”

Total Quality Management as a Tool for Marketing Performance Improvement: A Case of Oil and Gas Company in Iraq

“…Customer focus is considered one of the most crucial TQM principles (Padró et al, 2020). Successful organizations are based on the satisfaction and loyalty of their customers.…”

The impacts of total quality management practices in Algerian higher education institutions

“…Including investigations that focused on TQM in higher education, this problem has been researched in several ways. First, TQM practices in universities and higher education institutions ( Abdulameer et al, 2014 ; Ahmed and Ali, 2016 ), second, TQM implementation in higher education ( Taylor and Hill, 1992 ; Anderson, 1995 ; Sirvanci, 2004 ; Meirovich and Romar, 2006 ; Venkatraman, 2007 ), and third, TQM benefits, results, and impacts in higher education ( Shahdadnejad and Alroaia, 2013 ; Aminbeidokhti et al, 2016 ; Psomas and Antony, 2017 ; Ullah et al, 2018 ; Padró et al, 2020 ).…”