Training for Crisis Decision-Making: Psychological Issues and Computer-Based Solutions

Interwoven Leadership: the Missing Link in Multi‐Agency Major Incident Response

“…The concepts of 'leadership' and 'leadership skills' are not well defined (Slaven & Flin, 1997); therefore, identifying what makes for effective crisis leadership is somewhat problematic. There is also a wide spectrum of effectiveness criteria frequently applied by stakeholders in a crisis (Pearson & Clair, 1998) even though it is acknowledged by scholars that each crisis is potentially unique (Turner, 1978;Yusko & Goldstein, 1997;Sniezek, Wilkins, Wadlington, & Baumann, 2002;Schoenberg, 2005). There is a lack of research both into the relationship between incident/ emergency command abilities and personality (Flin & Slaven, 1996) and into the selection and training of crisis team leaders (Borodzicz, 2004).…”

Decision‐Making Models and Decision Support

“…* Emerging results from the field of naturalistic decision making support the conclusion that decision-making skills can be improved through training (Fallesen and Pounds, 2001;Pliske et al, 2001;Pliske and Klein, 2003). The use of computer-based training to develop task-specific decision-making skills is one very interesting development (Sniezek et al, 2002). Decision-making games (Pliske et al, 2001) and cognitive simulation (Satish and Streufert, 2002) are other approaches that have been applied successfully to improve decision-making skills.…”

Human Factors and Ergonomics in Automation Design

“…A less automated approach, which places the automation in the role of critiquing the operator, has met with much more success. In critiquing, the computer presents alternative interpretations, hypotheses, or choices that complement those of the operator (Guerlain et al, 1999;Sniezek et al, 2002). A specific example is a decision support system for blood typing (Guerlain et al, 1999).…”