2023
DOI: 10.3389/fpsyg.2023.1203897
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Transformative practice and its interactional challenges in COVID-19 telephone contact tracing in Flanders

Stef Slembrouck,
Mieke Vandenbroucke,
Romeo De Timmerman
et al.

Abstract: This article focuses on transformative interactional practice in COVID-19 contact tracing telephone calls in Flanders (Belgium). It is based on a large corpus of recorded telephone conversations conducted by COVID-19 contact tracers with index patients in the period mid-2020 to mid-2022. The calls were conducted through government-contracted commercial call centers. For nearly 2 years and applied country-wide, this was the most prominent strategy in Belgium for breaking transmission chains. COVID-19 telephone … Show more

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