Travel booking intentions and information searching during COVID-19

MacSween, Sara; Canziani, Bonnie

doi:10.1108/ihr-08-2020-0046

Cited by 18 publications

(18 citation statements)

References 51 publications

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“…This has also been proved in other works on information searching behavior under pandemic conditions. In a study about information searching during COVID-19, it was found that people tend to search for information more actively when they have to achieve some specific solutions [62]. It was also stated that the safety information provided by the travel and service industry providers is essential.…”

Section: Discussionmentioning

confidence: 99%

The Impacts of Perceived Risks on Information Search and Risk Reduction Strategies: A Study of the Hotel Industry during the COVID-19 Pandemic

2021

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This study examined the impacts of perceived risks on information search and risk reduction strategies as well as the relative importance of each risk reduction strategy. Multiple regression analysis was applied to analyze the sample of South Korean hotel customers and to test the hypotheses of the study. It was found that when hotel customers faced the same kind of risk, they adopted different information search strategies to reduce various risks during the COVID-19 pandemic. Moreover, ‘following hotel employee’s advice’ was perceived to be the most important information search strategy to reduce risks. This is the first study to compare the differences of perceived risk and information search strategies under the COVID-19 pandemic and normal conditions to help hotels to develop more effective strategies to recover from the pandemic. The results of the study should be interpreted with care since it was based on Korean hotel customers. The influence of cultural differences in perceived risk and information search strategy should be addressed in future studies. The study contributes to the tourism and hospitality information search and risk reduction strategy-related literature and recommends avenues for further research in the field.

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Section: Discussionmentioning

confidence: 99%

The Impacts of Perceived Risks on Information Search and Risk Reduction Strategies: A Study of the Hotel Industry during the COVID-19 Pandemic

2021

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“…Individuals who perceive the coronavirus as more threatening are more likely to avoid places with heavy human-to-human interactions (Romero and Lado, 2021). Recent research findings reveal that as health concerns related to COVID-19 increase, people tend to avoid exposure to news crises caused by the pandemic (MacSween and Canziani, 2021). Consequently, consumers with high perceived threat show a higher preference to approach restaurants with high safety measures, such as those offering private rooms or tables (Kim and Lee, 2020).…”

Section: Literature Review and Conceptual Frameworkmentioning

confidence: 99%

Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk

Maher

Elsharnouby

Aljafari

2021

IJCHM

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Purpose This study aims to investigate how employee and other-consumer safety compliance amid the COVID-19 outbreak influences a focal consumer’s intention to approach a service establishment. The study also examines the three-way interaction effect of employee compliance, other-consumer compliance and perceived threat associated with COVID-19 on approach intentions. Design/methodology/approach This study uses an experimental approach with a 2 (employee safety compliance: low vs high) × 2 (other-consumer safety compliance: low vs high) × 2 (consumer perceived threat from COVID-19: low vs high) between-subjects design. Students were trained to recruit a convenience sample of 827 consumers in Qatar and data were analyzed using ordinary least squares (OLS) regression. Findings Employee safety compliance has a positive impact on the consumer’s approach intentions. Employee safety compliance has a bigger impact on approach intentions if other consumers in the service environment are also compliant with safety measures and even a greater effect when the perceived threat from COVID-19 is high. The effect of the interaction between employee and other-consumer safety compliance is significantly different under two levels of perceived threat. Practical implications To enhance approach intentions, managers should start by establishing and maintaining safety compliance among employees and then achieving compliance among consumers. Achieving compliance among employees and consumers has a positive impact on approach intentions despite the focal consumer’s perceived risk associated with COVID-19. Originality/value This is the first study to investigate how the safety compliance of employees and other consumers jointly affects consumers’ approach intentions during a global pandemic, and it is among very few attempts to manipulate dimensions of the social servicescape.

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“…This study, thus, points to UTAUT-2 as the starting point for understanding the acceptance of technology adoption in SME businesses, which has significant effects on the adoption of TNA initiatives. Previous empirical research in mobile applications found that the original constructs, such as performance expectancy, effort expectancy, social influence and facilitating conditions, hedonic motivation, price value, and habit behavior, have direct and indirect effects on behavior intention and use behavior depending on demographic contexts and external factors [1,4,22,[96][97][98][99]. Because of its compound nature and its previously successful employment in similar contexts, UTAUT-2 seemed appropriate.…”

Section: -Discussionmentioning

confidence: 99%

“…Experience will recall it in a different way, but IP drives innovation in a proactive way, which embeds cognitive knowledge in further development of innovative ideas and the intention of TNA adoption. Performance Expectancy (PE) 1 Effort Expectancy (EE) 2 Social Influence (SI) 3 Facilitating Conditions (FC) 4 Hedonic Motivation (HM) 5 Price Value (PV) 6 Habit Behavior (HB) 7 Behavioural Intention 14…”

Section: -2-structural Model and Hypothesis Proposedmentioning

confidence: 99%

“…In regards to mobile applications, previous research has investigated mobile applications in various tourism and hospitality industries using a variety of theories, such as travel application booking using the Theory of Planned Behavior (TPB) [1] and smart hotel by using the Technology Acceptance Model (TAM) [2]. Other studies have used the UTAUT as a research model regarding the application of facial recognition systems (FRS) in quick-service restaurants [3].…”

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confidence: 99%

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Factors Affecting SMEs' Intention to Adopt a Mobile Travel Application based on the Unified Theory of Acceptance and Use of Technology (UTAUT-2)

et al. 2022

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This study is part of a government research project which aims to synthesise the current evidence on the factors affecting the intention of mobile application adoption called ‘Tripper Notifier Application’ (TNA) for the hospitality and tourism industrial sector in Thailand. The focus is on small and medium enterprises (SMEs), which emphasize restaurants, hotels, and attraction sites. The present article examines various factors influencing the intention to use such applications by employing the Unified Theory of Acceptance and Use of Technology 2 (UTAUT-2) as the theoretical underpinning of this research paradigm. Using 84 selected research papers in Scopus published between 2020 and 2022, A thematic analysis incorporating a grounded theory approach to systematically generate themes was conducted, and the findings found three main themes, including business transformation capabilities (BTC), digital transformation capabilities (DTC), and personal innovativeness (PI), as an extension of UTAUT-2 as mediator and moderator variables. To this end, the study fills the research gaps and extends the UTAUT-2 framework by including an initiative of twelve inside attributes-based lines, including performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit behavior, behavioral intention, and use behavior, together with three moderators: age, gender, and experience. Finally, the context dimensions of the UTAUT-2 extensions were mapped to highlight all the constructs of the TNA adoption framework for future research directions. The novel contribution of this study is to fill the gap with both theoretical and practical knowledge. On the theoretical level, this study constitutes constructs based on UTAUT-2 theory as a research-based setting to fill a gap in research. On the practical level, it provides insights and information about new capabilities that SME owners, managers, and practitioners should consider in order to differentiate their own capabilities. Doi: 10.28991/esj-2021-SP1-014 Full Text: PDF

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Travel booking intentions and information searching during COVID-19

Cited by 18 publications

References 51 publications

The Impacts of Perceived Risks on Information Search and Risk Reduction Strategies: A Study of the Hotel Industry during the COVID-19 Pandemic

The Impacts of Perceived Risks on Information Search and Risk Reduction Strategies: A Study of the Hotel Industry during the COVID-19 Pandemic

Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk

Factors Affecting SMEs' Intention to Adopt a Mobile Travel Application based on the Unified Theory of Acceptance and Use of Technology (UTAUT-2)

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