Triangulation of Salient Studies to Date on Trust‐Building in Mediation

Adrover, Joan Albert Riera; Castañer, María Elena Cuartero; Vidal, José Francisco Campos

doi:10.1111/nejo.12329

Cited by 4 publications

(6 citation statements)

References 28 publications

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“…In three successive studies of family mediation, Riera (2018); Riera and Casado (2019); and Riera, Cuartero, and Campos (2020) researched trust‐building in mediation. This line of research approached family mediation from a social work perspective and imported therapeutic alliance theory to explain the emergence of trust within the professional‐client relationship.…”

Section: The Working Alliancementioning

confidence: 99%

“…Riera, Cuartero, and Campos (2020) tested ten factors that potentially contribute to trust‐building between mediators and parties in dispute. One of the ten factors evaluated was “skills of the mediator to build a therapeutic alliance,” which was found not relevant for trust‐building in mediation.…”

Section: The Working Alliancementioning

confidence: 99%

“…Kjøs and Oddlie (2018); Riera (2018); Riera and Casado (2019); and Riera, Cuartero, and Campos (2020) started a new line of research that aimed to apply the concept of the working alliance to mediation. While the common elements of goals, tasks, and bonds developed through the interaction between a third party and clients can be identified in the mediation process, the authors imported into the field of mediation some premises, terminology, and evaluation tools from the theory of therapy.…”

Section: The Working Alliancementioning

confidence: 99%

“…Although the working alliance concept has not been widely adopted in mediation, several authors recently have applied it to research in the field (Kjøs and Oddlie 2018; Riera 2018; Riera and Casado 2019; Riera, Cuartero, and Campos 2020). In the context of mediation, we propose to call such an alliance the “mediating alliance.” 1 To our knowledge, there have been no studies conceptualizing the role of alliance in mediation and no research been conducted to analyze how this concept is constructed through the communicative interaction between a mediator and parties in conflict.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Mediating Alliance

Pujol¹,

Tremolosa²,

Medina³

et al. 2023

Negotiation Journal

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This article proposes the conceptualization of the term "mediating alliance" to further the development of theories about success factors in mediation. Extending Bordin's pan-theoretical conceptualization of the "working alliance" to the field of mediation, we first define the term "mediating alliance." We then apply research on success factors in mediation to elements of the alliance as it relates to goals, tasks, and bonds developed in the mediation process. We offer the mediating alliance as a framework in which cooperative interaction emerges. At a theoretical level, the mediating alliance, as an integrative framework, contributes to the study of effectiveness in mediation. Methodologically, the operationalization of this concept, based on the theory of speech acts, facilitates the application of a mixed methods approach to future lines of research. At a practical level, this new

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Section: The Working Alliancementioning

confidence: 99%

Section: The Working Alliancementioning

confidence: 99%

Section: The Working Alliancementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

The Mediating Alliance

Pujol¹,

Tremolosa²,

Medina³

et al. 2023

Negotiation Journal

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Estrategias efectivas de los mediadores chilenos en conflictos laborales

Rodríguez

Medina

Ramirez‐Marin

2022

Innovar

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Este artículo pretende describir la eficacia de los comportamientos de mediadores laborales en conflictos colectivos chilenos, a la vez que da cuenta del funcionamiento del sistema de mediación laboral en Chile. Se realizaron 19 entrevistas a mediadores chilenos de cinco centros de mediación distribuidos por todo el país, utilizando como base el cuestionario sobre mediadores exitosos propuesto por Goldberg (2005). Las autodescripciones se analizaron con el software ATLAS.ti 9.0, a partir del cual se trabajó con el sistema de categorías de estrategias de mediación propuesto para desarrollar una buena relación con las partes a través de la empatía, la confianza, la neutralidad y la escucha activa. Los mediadores laborales reportaron el uso de dos tipos de estrategias (contextual y reflexiva) y no dieron cuenta del uso de estrategias sustantivas. Los resultados fueron consistentes con algunos hallazgos en la literatura según los cuales los mediadores mostraron que la razón central de su éxito fue dado por el uso de estrategias contextuales y reflexivas, no habiendo distinción respecto de las estrategias en los distintos tipos de conflictos.

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The Effectiveness of Compulsory Labor Mediation in Chile: The Use of Third Party-Informed Strategies

Rodríguez

2024

Rev. adm. empres.

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This article explores the effectiveness of labor mediators in Chile, focusing on their use of strategies of mediation in compulsory mediation, based on the successful mediator questionnaire developed by Golberg (2005) and the key factors explaining why parties trust the mediator proposed by Poitras et al., (2003) and Poitras (2009). The self-descriptions were analyzed using Atlas.ti 23 software, from which the suggested category system of mediation strategies for building a good relationship with conflict parties was used. Mediators reported the use of two types of strategies, contextual and reflective in compulsory mediation. The results of this research show that the main reason for successful performances reported by mediators was due to the use of contextual and reflective strategies in two types of conflicts (rights and interest–based conflicts) in compulsory mediation in Chile.

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Triangulation of Salient Studies to Date on Trust‐Building in Mediation

Cited by 4 publications

References 28 publications

The Mediating Alliance

The Mediating Alliance

Estrategias efectivas de los mediadores chilenos en conflictos laborales

The Effectiveness of Compulsory Labor Mediation in Chile: The Use of Third Party-Informed Strategies

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