Trust and health worker performance: exploring a conceptual framework using South African evidence

No cash, no care: how user fees endanger health—lessons learnt regarding financial barriers to healthcare services in Burundi, Sierra Leone, Democratic Republic of Congo, Chad, Haiti and Mali

“…Falling quality of care (often related to drug shortages), staff difficulties in managing increased workloads, loss of fee revenue used to supplement staff salaries, and poor monitoring are among some of the reported problems. [37][38][39][40][41] User fee removal can be implemented successfully providing that there is compensation of health facilities for lost revenue as well as adequate provision of additional resources to meet the increased demand for health care. 37,38,41,42 This will require commitments and investment by international donors and national governments.…”

Motivation, money and respect: A mixed-method study of Tanzanian non-physician clinicians

“…They present three levels of factors that affect a worker"s willingness and ability to perform in line with organisational goals (Figure 1): the individual level of worker self-concept, expectations, experience of outcomes, and technical and intellectual capacity; the organisational level of structures, resources, processes and culture; and a broader level of political and economic change with a particular interest in the effect of health sector reform on healthworker motivation through these levels. This framework has been widely used in forming a basis for understanding influences on healthworker behaviour in different country settings (Gilson, Palmer, & Schneider, 2005;Rowe, de Savigny, Lanata, & Victora, 2005;World Health Organisation, 2006). The quantification of motivation, based on this conceptual framework, has been undertaken by Bennett et al(2001) amongst hospital workers in Jordan and Georgia and by Penn-Kekana et al (2005) amongst maternal health nurses at hospitals and clinics in South Africa.…”

“ Who'll do all these if I'm not around?” : Bonding social capital and health and well-being of inpatients

“…The findings do project the close social ties of inpatients as a complement to care delivery rather than as a substitute for the efforts of the formal system. The presence and efforts of familial networks ensure that prescriptions by the supply side of care continuum are accepted and ultimately adopted due to trusting relationship with their acquaintances (Gilson et al, 2005), as some participants demonstrated by continually confiding in their acquaintances while on admission.…”

“…These elements are adjudged as the glue that holds social relationships together (Edwards & Foley, 1998; Van Vugt & Hart, 2004). Indeed, people are more likely to offer social and professional support for health purposes in situations where cognitive social capital is present (De Silva & Harpham, 2007; Gilson, Palmer, & Schneider, 2005; Østergaard, 2015). This study evokes how these theoretical and empirical observations play out among inpatients in general wards in Ghana.…”