Trust and mistrust of online health sites

Sillence, Elizabeth; Briggs, Pam; Fishwick, Lesley; Harris, Peter R.

doi:10.1145/985692.985776

Cited by 166 publications

(197 citation statements)

References 20 publications

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“…Both privacy and trust are multidimensional constructs with underlying factors that dynamically change according to context. The findings support the view of Sillence et al (2004) in that trust is multidimensional.…”

Section: Discussionsupporting

confidence: 83%

Trust and Privacy Permissions for an Ambient World

Little

Marsh²,

Briggs

Trust in E-Services

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TRUST AND PRIVACY PERMISSIONS FOR AN AMBIENT WORLDAmbient Intelligence (AmI) and ubiquitous computing allow us to consider a future where computation is embedded into our daily social lives. This vision raises its own important questions and augments the need to understand how people will trust such systems and at the same time achieve and maintain privacy. As a result, we have recently conducted a wide reaching study of people's attitudes to potential AmI scenarios with a view to eliciting their privacy concerns. This chapter describes recent research related to privacy and trust with regard to ambient technology. The method used in the study is described and findings discussed. INTRODUCTIONAmbient Intelligence (AmI) and ubiquitous computing allow us to consider a future where computation is embedded into our daily social lives. This vision raises its own important questions (cf Bohn et., 2005). Our own interest in trust and privacy predates this impending vision, but nonetheless holds a great deal of relevance there. As a result, we have recently conducted a wide reaching study of people's attitudes to potential AmI scenarios with a view to eliciting their concerns and ideas. This chapter documents the results of this study, and contextualises them through: 2• Considering the concept of AmI and ambient technology, and the social implications of AmI use.• Exploring relevant existing work in trust and privacy and discuss this in relation to ambient devices.• Presenting and discussing general user concerns and highlighting problems of exclusion.When trying to understand how trust and privacy issues are implicated in an ambient world focusing on purely technical approaches is not sufficient. In the e-commerce literature trust is well documented, traditionally emphasising the need to develop systems that appear trustworthy (e.g. Shneiderman, 2000). Bødker (2004) argues 'technical approaches seem to relate trust directly to the construction of secure systems, thereby implying that users are purely rational, economical actors.' In an ambient world eservices will be accessible anywhere, anytime. Therefore this chapter considers the social nature of trust and privacy with regard to ambient technology (see Egger 2003 for a review of trust in e-commerce).The chapter is structured as follows. In the next section, we comprehensively discuss the concept of privacy and its meaning in both physical and virtual worlds. Following this, we discuss the phenomenon of trust and how, in the AmI future, trust will remain a cornerstone of social interaction. The results, and implications for AmI, of our study are presented in section 3. We conclude with a discussion about what privacy and trust considerations might mean in the light of these results, and a preliminary set of guidelines for the design of AmI devices and technology that take these implications into account. 3The concept of Ambient Intelligence Ambient Intelligence (AmI) refers to the convergence of ubiquitous computing, ubiquitous communication, and interfaces that are ...

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Section: Discussionsupporting

confidence: 83%

Trust and Privacy Permissions for an Ambient World

Little

Marsh²,

Briggs

Trust in E-Services

Self Cite

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“…Empirical investigations by Sillence et al (2004) and Sillence, Briggs, Harris, and Fishwick (2007) revealed that users of e-health sites trusted sites that can demonstrate indepth knowledge of a wide variety of relevant topics and deliver clear information. Kim and Moon (1998) investigated the impact of a website's graphical characteristics by manipulating elements such as clip arts and colors in the design of an online banking website.…”

Section: Information Qualitymentioning

confidence: 99%

“…Customers who do not have previous experience with an online vendor also rely on the reputation of that vendor, which the former can use to assess the trustworthiness of the latter (Chen, 2006;Koufaris & Hampton-Sosa, 2004;. Within the e-health context, users are more likely to trust websites owned by well-known and well-respected organizations (Sillence et al, 2004(Sillence et al, , 2007.…”

Section: Organizational Reputationmentioning

confidence: 99%

“…Studies cited in this paper, however, were done mostly in the context of e-commerce, considering the profusion of investigations pursued in that domain. Since trust is also an important factor in the adoption of e-government (Belanger & Carter, 2008;Horst, Kuttschreuter, & Gutteling, 2007;Welch & Hinnant, 2002) and e-health (Sillence, Briggs, Fishwick, & Harris, 2004) services, results of a few studies on the determinants of online trust in those two contexts will also be included in the discussions.…”

Section: Introductionmentioning

confidence: 99%

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Trust and information privacy concerns in electronic government

Beldad¹

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“…Recommendations on simple proven concepts like arranging the contents in subheadings, not using multiple fonts and test colors, keeping enough white space to give the uncluttered looks, use of appropriate illustrations and pictures were not followed. Research has shown that an initial impression of the website often determines how likely a person is going to read and trust the website [10].…”

Section: Using the Internet For Healthcare Informationmentioning

confidence: 99%

How can we improve patient education resources for colorectal cancer screening?

Chittajallu¹,

Agrawal

2014

Colorect. Cancer

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KEYWORDS• barriers • colonoscopy • colorectal cancer • educational resources • health content • readability • screening • suitability Colorectal cancer (CRC) is the second leading cause of death by cancer in the United States. CRC is one of the easiest cancers to treat when detected early, yet more than a third of patients diagnosed with colon cancer every year die prematurely [1]. CDC estimates that 10,000 additional deaths could be prevented each year if all adults aged ≥50 years receive recommended CRC screening [2]. Currently, the CRC screening rates are estimated to be 65%, which are a long way off from the American Cancer Society's goal of 75% by 2015. Even this goal appears questionable now. It is interesting to note that the awareness of people for CRC screening lags significantly behind two other cancers with screening programs -breast cancer and cervical cancer.Physicians, professional medical organizations, interest groups and healthcare institutions have made significant efforts to increase CRC screening but they have not had the desired effect. For patients to undergo CRC screening -they should have access to information, they should understand it, feel motivated to take the desired action and finally the healthcare system should be conducive to patients getting screened (e.g., physicians should be readily available and health insurance should cover the costs). Inadequacies in any or all of these would result in lower CRC screening rates.Giving information and motivating patients to get screened is something that the physicians can and should do. However, it is important to know that merely giving information about CRC screening is not enough -the way the information is presented to the patients makes a big difference. In a randomized controlled study, women at average risk for CRC at an obstetrics/gynecology clinic were given information on CRC in printed form or via a customized website, but only 12% chose to get CRC screening within 4 months [3].In this review, we will discuss a crucial and often overlooked aspect of CRC screening -the quality of information being given to the patients and how physicians can use the science of health literacy and behavioral medicine to better convince their patients to get screened.

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Trust and mistrust of online health sites

Cited by 166 publications

References 20 publications

Trust and Privacy Permissions for an Ambient World

Trust and Privacy Permissions for an Ambient World

Trust and information privacy concerns in electronic government

How can we improve patient education resources for colorectal cancer screening?

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