Trust and transformational government: A proposed framework for research

Bannister, Frank; Connolly, Regina

doi:10.1016/j.giq.2010.06.010

Cited by 164 publications

(141 citation statements)

References 68 publications

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“…(ICT Manager, Interview 1) Another factor which is very, very important to note, within the last two years the municipality has had not one service delivery protest. (ICT Manager, Interview 1) It will be important to ensure that municipalities consistently include citizens in local government processes since trust is a foundational principle for e-Government (Bannister & Connolly, 2011).…”

Section: Citizen Factors 441 Trustmentioning

confidence: 99%

E-Government Implementation: A Reflection on South African Municipalities

Mawela

Ochara²,

Twinomurinzi³

2017

SACJ

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The objective of the paper was to understand the challenges towards e-Government implementation in South Africa. The paper contributes to the ongoing discussion regarding the challenges facing e-government implementations in developing nations. It presents the outcomes of several discussions conducted with representatives from the municipal sector. These included semi structured interviews and a workshop with 40 attendees resulting in qualitative primary data. Through the application of an inductive thematic data analysis, the paper reflects on the critical role that municipalities hold in pursuing e-Government. It further discusses the different stakeholders that may influence the manifestation of e-Government for municipalities. It also highlights the barriers identified by respondents that require consideration from local government. The barriers include governance related issues, access to resources, leadership, ICT skills and funding.

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Section: Citizen Factors 441 Trustmentioning

confidence: 99%

E-Government Implementation: A Reflection on South African Municipalities

Mawela

Ochara²,

Twinomurinzi³

2017

SACJ

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“…However, Deary et al (2008) claimed that the more educated, the more people are likely to favor democratic government over traditional authority. People tend to trust the government more if there is high quality of democracy and transparency in governmental activities (Bannister and Connolly 2011;Welch et al 2005). Moreover, Hakhverdian and Mayne (2012) pointed out that the effect of education on trust in government may differ in societies with or without political corruption.…”

Section: Patriotic Education For the Party-statementioning

confidence: 99%

Does Ideological Education in China Suppress Trust in Religion and Foster Trust in Government?

2017

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Abstract:A major goal of ideological education in China is to promote loyalty to the party-state and to instill atheism among the people. How effective is this ideological education? This article examines the relationship between education and trust in government and trust in religion using data from the 2010 Chinese General Social Survey. We find that education is negatively associated with trust in government, while positively related to trust in religion. Our findings suggest that policies aimed at displacing religion in favor of the Communist ideology have largely failed to shape the public mindset; rather, the more educated, the more people tend to trust religion instead of the government.

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“…Personal/ financial data can be misused either by the agency collecting such data or by external third parties; hence, the online sharing of such data is hardly considered safe (Bannister and Connolly, 2011). Accordingly, safety, trust and security are considered as important factors that explain users' acceptance of e-services (Featherman and Pavlou, 2003;Pavlou, 2003).…”

Section: Riskmentioning

confidence: 99%

“…Meanwhile, in e-services, the possibility of losing one's information privacy is the most crucial risk that can be incurred since government agencies may be required by law to share users' information with other agencies or with public officers (Yang et al, 2004). An additional source of perceived risk in an e-service context may include imposing additional taxes (Bannister and Connolly, 2011).…”

Section: Rowe (1977) Defined It As a 'Potential For The Realization Omentioning

confidence: 99%

COBRA framework to evaluate e-government services: A citizen-centric perspective

Osman

Anouze

Irani

et al. 2014

Government Information Quarterly

138

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E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a model consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) and a measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm the COBRA model as a useful tool for evaluating the success of e-government services from citizens' perspective. Keywords: E-government service assessment; Citizen Satisfaction; Structured equation modeling; Scale development Final version is published in Government Information INTRODUCTIONE-government services influence many stakeholders including citizens, government employees, information technology developers, and policy makers. Each stakeholder has different interests and objectives that may have an impact on the success and take-up of egovernment services . In the literature, there have been a large number of models and frameworks to evaluate e-government service success for different purposes or from different perspectives (Jaeger and Bertot, 2010). Although, these models aim to help policy makers and practitioners to evaluate and improve the provision of e-services, little effort has been made to develop a holistic model to evaluate e-government services and their interactions with users (Wang, Bretschneider and Gant, 2005). However, the success of egovernment services is a complex concept, and its measurement should consider multidimensional factors (Wang and Liao, 2008;Irani, Elliman and Jackson, 2007; Irani, Love 3 and Jones, 2008;Weerakkody and Dhillon, 2008). Therefore, in this study, a new conceptual model to measure e-service success from diverse stakeholders' perspectives is proposed.The model development methodology follows a grounded theory approach in which an extensive literature review on existing e-service assessment models is conducted to identify the various fragmented success factors (or key performance indicators, KPIs). The identified KPIs are then classified into four main groups: cost; benefit; risk; and opportunity.Accordingly, users' satisfaction is measured in terms of the cost-benefit and risk-opportunity analysis for engaging with an e-service. This analysis has its ...

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Trust and transformational government: A proposed framework for research

Cited by 164 publications

References 68 publications

E-Government Implementation: A Reflection on South African Municipalities

E-Government Implementation: A Reflection on South African Municipalities

Does Ideological Education in China Suppress Trust in Religion and Foster Trust in Government?

COBRA framework to evaluate e-government services: A citizen-centric perspective

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