Trust dan Kultur Organisasi Sebagai Penggerak Intellectual Capital terhadap Kinerja Organisasi

Abstract

The purpose of study was the influence of trust and organizational culture to intellectual capital and its impact to organizational performance. Data was collected from 109 (21,80%) questionnaires were sent to financial managers in bank and financial institution companies at Bali, and analysis conducted by SEM. The results shows that trust and organizational cultures have an effect negatively and positively to intellectual capital elements. Human capital has an effect positively to customer capital and of structural capital. Customer capital has an effect positively to structural capital. Structural capital has an effect positively to organizational performance.Keywords: intellectual capital, trust, organizational culture, organizational performance Abstrak Tujuan penelitian ini adalah untuk menguji pengaruh trust dan budaya organisasi terhadap intellectual capital dan dampaknya terhadap kinerja organisasi. Data dikumpulkan dari 109 (21,80%) kuesioner yang dikirimkan kepada manajer keuangan bank dan lembaga keuangan di Bali, dan analisis menggunakan SEM. Hasil penelitian menunjukan bahwa trust dan budaya organisasi memiliki pengaruh negatif dan positif terhadap elemen intellectual capital. Human capital berpengaruh positif terhadap customer capital dan structural capital. Customer capital berpengaruh positif terhadap structural capital. Structural capital berpengaruh positif terhadap kinerja organisasi.

Organizational Culture Analysis Using Competing Values Model as a Strategy to Improve Research Performance and Scientific Publications

“…The development of competition between organizations in global competition requires organizations to adapt to [3] [4]. Organizational cultures include beliefs, thinking, and visible or invisible values, which can turn the organization's direction, consisting of interests, habits and various symbols that appear in the Organization's wheels [5] The efficiency that arises because of organizational problems is how to balance between individual interests and the compliance of organizational members in order to achieve common goals.…”

Knowledge Sharing, Organizational Culture, Intellectual Capital, and Organizational Performance

“…Managerial empowerment and involvement are needed for the organization's growth and sustainability and they can be implemented by paying more attention to employees to play the role of job supervision and decision making which might consequently increase the value of intellectual capital and innovations of the organization (Astuti, 2011). Organizational culture will be a more valuable resource once it is managed with the intellectual capital to allow the generation of better performance for the organization.…”

“…IC is elusive in nature, yet once found and exploited, it will give an organization a new source basis to compete and win (Astuti, 2011). IC is the number of resources related to knowledge, representing richness in ideas, abilities, infrastructure and relations which determine an organization's competitiveness (Sharabati et al, 2010).…”

“…A large number of practitioners state that IC consists of three main elements, namely human capital, structural capital, and relational capital (Ulum, 2017). Human capital is knowledge, skill, and experience that employees bring along when they leave the company (Astuti, 2011). Structural capital is a strategic asset consisting of non-human assets such as systems and programs, research and development, and intellectual property rights (Ngari & Kagiri, 2013).…”

“…One of the previous studies on organizational culture is conducted by Rumanti, Hidayat, and Yordy (2015) who investigate the influence of organizational culture on intellectual capital and the finding is that good organizational culture and support at work will improve the intellectual capital which consists of human capital, structural capital, and relational capital. Meanwhile, the research conducted by Astuti (2011) shows that organizational culture does not have a significant influence on human capital, customer capital, and structural capital. However, the correlation between these three dimensions of IC has an influence on organizational performance.…”