Trust Under Pressure: Trust and Trust Building in Uncertain Circumstances

Bijlsma-Frankema, K.M.; Woolthuis, R.J.A. Klein

doi:10.4337/9781845427962.00005

Cited by 17 publications

(16 citation statements)

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“…The taken-for-grantedness (Schutz 1972) in which trust processes are embedded renders them difficult to research, hence Bijlsma-Frankema and Klein Woolthuis (2005) suggest the utility of studying trust in destabilised contexts. The experiences of psychosis service-users, professionals and managers all involve unusually heightened uncertainty and vulnerability.…”

Section: Approach and Designmentioning

confidence: 99%

Chains of (Dis)Trust: Exploring the Underpinnings of Knowledge‐Sharing and Quality Care Across Mental Health Services

Brown¹,

Calnan²

2016

The Sociology of Healthcare Safety and Quality

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The version in the Kent Academic Repository may differ from the final published version. Users are advised to check http://kar.kent.ac.uk for the status of the paper. Users should always cite the published version of record. EnquiriesFor any further enquiries regarding the licence status of this document, please contact: researchsupport@kent.ac.uk If you believe this document infringes copyright then please contact the KAR admin team with the take-down information provided at http://kar.kent.ac.uk/contact.html Citation for published version

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Section: Approach and Designmentioning

confidence: 99%

Chains of (Dis)Trust: Exploring the Underpinnings of Knowledge‐Sharing and Quality Care Across Mental Health Services

Brown¹,

Calnan²

2016

The Sociology of Healthcare Safety and Quality

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“…Although no healthcare studies were found to explore reasons for association between organizational age and quality of services provided, in other industries, age of a company was associated with consumer trust [20]. At the same time, as all five measures consistently demonstrated negative statistically significant correlation with the agency age, one may argue about the possibility of survivor bias, with higher closure rate for low quality HHA leading to higher quality among a "survived" older organization.…”

Section: Discussionmentioning

confidence: 86%

A Consumer Health Information System to Assist Patients Select Quality Home Health Services

Zikos

DeLellis

2017

Technologies

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Abstract:Patients evaluate the quality of home health agencies (HHAs) using the Health Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This paper describes a prototype community health information system to help patients select appropriate and quality HHAs, according to the location, proprietary status, type of service, and year of HHA establishment. Five HCAHPS indicators were selected: "summary rating", "quality of care", "professional care", "communication", and "recommend agency". Independent t-test analysis showed that agencies offering Speech Pathology, Medical-Social, or Home Health Aide services, receive significantly worse HCAHPS ratings, while mean ratings vary significantly across different US states. Multiple comparisons with post hoc ANOVA revealed differences between and within HHAs of different proprietary status (p < 0.001): governmental HHAs receiving higher ratings than private HHAs. Finally, there was observed a relationship between all five quality rating variables and the HHA year of establishment (Pearson, p < 0.001). The older the agency is, the better the HCAPS summary ratings. Findings provided the knowledge to design of a consumer health information system, to provide rankings filtered according to user criteria, comparing the quality rankings of eligible HHAs. Users can also see how a specific agency is ranked against eligible HHAs. Ultimately, the system aims to support the patient community with contextually realistic comparisons in an effort to choose optimal HH service.

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“…This simplistic single-purpose view of institutions, nevertheless, overlooks the unintended impacts of institutional development (Bijisma-Frankema and Woolthuis 2005).…”

Section: Institutional Crafting Undermines Existing Networkmentioning

confidence: 99%

Exploring 'Unseen' Social Capital in Community Participation : Everyday Lives of Poor Mainland Chinese Migrants in Hong Kong

Wong¹

2007

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Trust Under Pressure: Trust and Trust Building in Uncertain Circumstances

Cited by 17 publications

References 0 publications

Chains of (Dis)Trust: Exploring the Underpinnings of Knowledge‐Sharing and Quality Care Across Mental Health Services

Chains of (Dis)Trust: Exploring the Underpinnings of Knowledge‐Sharing and Quality Care Across Mental Health Services

A Consumer Health Information System to Assist Patients Select Quality Home Health Services

Exploring 'Unseen' Social Capital in Community Participation : Everyday Lives of Poor Mainland Chinese Migrants in Hong Kong

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