Understanding e-learning service quality of a commercial bank by using Kano's model

Chen, Ling-Hsiu; Kuo, Ying‐Feng

doi:10.1080/14783363.2010.532345

Cited by 40 publications

(43 citation statements)

References 33 publications

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“…Users satisfaction of the e‐learning system and the categorization of its quality features have been measured through Kano's questionnaire. The authors have developed this questionnaire taking their cue from the Wang's evaluation instrument on e‐learning satisfaction (ELS) and the study of Chen and Kuo and Chen and Lin .…”

Section: Resultsmentioning

confidence: 99%

“…Users satisfaction of the e-learning system and the categorization of its quality features have been measured through Kano's questionnaire. The authors have developed this questionnaire taking their cue from the Wang's [73] evaluation instrument on e-learning satisfaction (ELS) and the study of Chen and Kuo [62] and Chen and Lin [77]. The questions were designed to investigate the perceived level of interactivity that the students experienced in using the application, the ease of use, the realism, and enjoyment engendered by interacting with the application.…”

Section: Resultsmentioning

confidence: 99%

“…The evaluation of the effectiveness and success of e-learning systems are a critical issue in both practice and research. Several studies have shown that e-learning system usage and user satisfaction are considered the main determinants of information system (IS) success [62][63][64][65][66][67][68][69].…”

Section: Introduction To Kano's Model and Customer Satisfaction Indexmentioning

confidence: 99%

“…Increased satisfaction leads to increased usage, reduced user complaints, and thus improved individual performance [62,70,71].…”

Section: Introduction To Kano's Model and Customer Satisfaction Indexmentioning

confidence: 99%

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Virtual interactive e‐learning application: An evaluation of the student satisfaction

Violante

Vezzetti

2013

Comp Applic In Engineering

117

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In a web‐based learning environment, interactivity has been referred to as the most important element for successful e‐learning. This article presents the production cycle of an interactive medical device, namely a virtual 3D electroencephalogram, and the study conducted to measure the students' satisfaction of the learning application based on Kano's quality model. The web‐based interactive learning application introduces unique elements of interactivity with the learning content, specifically designed to train biomedical engineering students at the use of the medical device. The results of a post‐deployment student survey suggest that the visual and interactive features embedded in the application have the potential to induce positive satisfaction of users. The proposed approach may serve as reference for the correct design of similar learning applications not only in the biomedical engineering context but also outside the realms of engineering sciences. © 2013 Wiley Periodicals, Inc. Comput Appl Eng Educ 23:72–91, 2015; View this article online at http://wileyonlinelibrary.com/journal/cae; DOI

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Introduction To Kano's Model and Customer Satisfaction Indexmentioning

confidence: 99%

“…Increased satisfaction leads to increased usage, reduced user complaints, and thus improved individual performance [62,70,71].…”

Section: Introduction To Kano's Model and Customer Satisfaction Indexmentioning

confidence: 99%

See 2 more Smart Citations

Virtual interactive e‐learning application: An evaluation of the student satisfaction

Violante

Vezzetti

2013

Comp Applic In Engineering

117

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“…That is, if the proposal made materialized, it these attributes would have been met, and therefore, student satisfaction would be greater. Taking as a reference studies by other authors [51][52][53], an increase in student satisfaction will lead to more participation and use of the tool, reducing complaints and increasing individual student performance. Finally, it is important to emphasize that no case was in the "questionable" (Q) category.…”

Section: Quantitative Evaluation (Student Satisfaction)mentioning

confidence: 99%

Co-Design of a 3D Virtual Campus for Synchronous Distance Teaching Based on Student Satisfaction: Experience at the University of Almería (Spain)

González-Yebra

Aguilar

et al. 2019

Education Sciences

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This study presents the main advances made in recent years by an innovative teaching group at the University of Almeria, who are attempting to incorporate alternative spaces for teaching–learning interaction. This group is developing a new line of study to obtain the main vectors for creating an accessible 3D virtual campus on the Second Life platform, recognized as a multi-user virtual environment (MUVE). The goal of this work was to measure the satisfaction and perception of a group of university students. To do this, a co-design approach based on student opinions by relating methodological procedures with an adaptation of the Kano model usually used for product design has been followed. The results found by a panel of postgraduate students in the second stage of the educational project, suggest that the synchronous distance teaching proposal developed can effectively facilitate conciliation of family, work and personal life with online teaching–learning. In the case of undergraduate students with class attendance, the use of the 3D virtual campus is perceived as something more complementary.

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Impact of Corporate E-Learning Systems in Enhancing the Team Performance in Virtual Software Teams

Subramaniam

Nakkeeran

2019

Smart Technologies and Innovation for a Sustainable Future

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Understanding e-learning service quality of a commercial bank by using Kano's model

Cited by 40 publications

References 33 publications

Virtual interactive e‐learning application: An evaluation of the student satisfaction

Virtual interactive e‐learning application: An evaluation of the student satisfaction

Co-Design of a 3D Virtual Campus for Synchronous Distance Teaching Based on Student Satisfaction: Experience at the University of Almería (Spain)

Impact of Corporate E-Learning Systems in Enhancing the Team Performance in Virtual Software Teams

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