Understanding intention to use communication technology among legislators: a UTAUT model perspective

Abstract

During the Covid-19 pandemic, face-to-face meetings are restricted; therefore, communication technology such as video conferencing apps is essential for workers, including legislators. Using the Unified Theory of Acceptance and Use of Technology (UTAUT), this study examines technology acceptance factors on the intention to use video conferencing apps by legislators of the West Java Provincial House of Representatives during the COVID-19 pandemic. The respondents of this study were 92 legislators who were chosen randomly. The results showed that the technology acceptance factors were associated with the intention, even simultaneously predicting the intention to use video conferencing apps. There are theoretical and practical implications discussed in the findings of this study. The present study strengthens that the technology acceptance factor in the UTAUT model can explain the mechanism for the emergence of individual intentions. It is necessary to have good social influence and environmental conditions to facilitate individuals in raising behavioural intention to use communication technology.

Developing a Practical Framework for Applying the Work from Home Concept to Technical Jobs in Electricity Utilities Using the Unified Theory of Acceptance and Use of Technology

“…Access to resources, work environment, emotional well-being [18] Environmental concern [13,19] Cultural factor [20] Perceived risk [21][22][23][24] Trust [21][22][23][24][25][26] Innovativeness [21,25] 2.3. Working from Home (WFH)…”

“…Video conferencing apps (Zoom, Teams, Google Meet, etc.) [19,47] High-speed internet [48] Management software [48] Virtual private network (VPN) client [49] Laptop computer [48,49] Smartphone and/or tablet [48,49] Instant message (IM) software [49] E-mail [49] Unmanned drones/robots [26] Artificial intelligent (AI) [50] Closed-circuit television (CCTV) [51] Metaverse [52] 2.5. Summary of the Literature Review…”

“…• Identifying the factors that can be added to the UTAUT to study the acceptance of the technical job employees of WFH: The additional factors include access to resources, work environment, and emotional well-being [18]; environmental concern [13,19]; cultural factors [20]; perceived risk [20][21][22][23]; trust [20][21][22][23][24][25]; and innovativeness [21,25].…”

“…• Providing a list of technologies required to WFH: Several technologies are highlighted in the literature, such as video conferencing applications [19,47], autonomous systems [26], and a variety of communication tools [48,49]. However, these were not specific to technical jobs; hence, the following research question was formed linking it to G3:…”

“…Moreover, a list of technologies used to do their job from home was extracted. A list of six factors was selected from the literature, which included "innovativeness", based on Slade et al [21]; "environmental concern", following Razif et al [13] and Hafiar et al [19]; "trust in the system" and "perceived risk", used by Chayomchai et al [24], Oktavia et al [23], Li [22], and Slade et al [21]. "Emotional well-being", extracted from Ganguly et al [18], however, was not covered as a factor in the UTAUT; also, based on the recommendations mentioned in several articles, "cultural factor" was added.…”