Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective

Abstract

Purpose The present study aims to probe into the determinants of mobile wallet adoption by millennials with the assistance of extended technology acceptance model. Design/methodology/approach The data was collected from the students studying professional courses in leading private universities in the north region of India. Keeping in view of the objective and hypotheses, the Partial Least Square Structural Equation Modeling (PLS -SEM) technique was used to test the proposed model. Findings The tested model brings into notice the imperative observation, which clearly outlines that there are all significant relationships, which can be observed herein. To explicitly state: perceived ease of use (PEOU) has a significant positive relationship with the perceived usefulness followed by PEOU also shares a significant positive relationship with the behavioral intention, and lastly trust as a variable under study establishes a significant positive relationship with actual use (AU). Research limitations/implications Implications for the banking industry are to ensure the safety and privacy (financial information) confidential. Originality/value The present study contributes to the literature of mobile wallet in the developing nations.

Mobile wallet adoption intention amid COVID-19 pandemic outbreak: A novel conceptual framework

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“…Particularly, after demonetisation, India witnessed a serious issue in making payment due to limited availability of the hard cash and people started showing favourable intention towards digital payment ( Chawla and Joshi, 2019 ). COVID-19 pandemic has further accelerated the consumers favourable intention towards m-wallets ( Sarmah et al, 2021 ). Preventive measures like social distancing compelled users to utilise m-wallets for making payments and transferring money.…”

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“…TAM is a mainstay of users in accessing to be able to enjoy the availability of video and audio online via the internet (Putuhena & Irwansyah, 2019). User trust, perceived ease of use, perceived usefulness, and behavioral intention are essential for TAM's acceptance and rejection of e-wallet payments (Sarmah et al, 2021).…”