Understanding Metrics Team-Stakeholder Communication in Agile Metrics Service Delivery

Lindström, Nataliya Berbyuk; Koutsikouri, Dina; Staron, Miroslaw; Meding, Wilhelm; Söder, Ola

doi:10.1109/apsec53868.2021.00047

Cited by 1 publication

(5 citation statements)

References 29 publications

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“…The challenges identified in team-stakeholder communication and the need for balancing team autonomy and alignment underscore the complexities faced by JDS during its transformative phase, mirroring the intricacies highlighted in the cited references (Ambler, 2008;Kischelewski & Richter, 2020;Lindstrom et al, 2021;Salameh & Bass, 2019b). Overall, the alignment between the referenced literature and JDS's successful integration of the Spotify Agile 88 Model demonstrates the applicability and relevance of theoretical frameworks in real-world organizational transformations.…”

Section: Discussionmentioning

confidence: 83%

“…The adaptation of the Spotify model to regulations requires a comprehensive understanding of policy issues, further highlighting the importance of architecture governance, efficient risk mitigation, and comprehensive staff education (Boer & Van Engers, 2013;Enriquez & Gomez Gil, 2015;Salameh & Bass, 2018, 2022Schön et al, 2020). Effective communication interfaces and active stakeholder participation are critical elements, yet challenges in team-stakeholder communication persist (Lindstrom et al, 2021;Martini et al, 2013;Salameh & Bass, 2019b). Successfully implementing agile concepts mandates a delicate balance between team autonomy and alignment and understanding communication dynamics in diverse team sizes and complexities (Ambler, 2008;Kischelewski & Richter, 2020;Salameh & Bass, 2019b).…”

Section: Discussionmentioning

confidence: 99%

“…In addition, navigating the complexities of change requires effective communication interfaces and active stakeholder engagement (Martini et al, 2013;Salameh & Bass, 2019b). Aligning Agile structures across squads while addressing challenges in team-stakeholder communication underscores the need for a balanced approach between team autonomy and alignment (Ambler, 2008;Kischelewski & Richter, 2020;Lindstrom et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

“…As highlighted in various studies, understanding challenges in team-stakeholder communication, balancing team autonomy and alignment, and addressing communication difficulties while considering team size and complexity mirrors the intricacies JDS navigated in ensuring effective communication and coordination (Ambler, 2008;Kischelewski & Richter, 2020;Lindstrom et al, 2021). The parallels between the cited references and JDS's transformative journey illustrate the alignment between theoretical frameworks and real-world applications in integrating Agile methodologies.…”

Section: Discussionmentioning

confidence: 99%

“…Effective communication interfaces and stakeholder engagement ensure synchronization across agile structures within the Government Digital Service (Martini et al, 2013;Salameh & Bass, 2019b, 2022. Nonetheless, challenges persist, particularly in addressing communication barriers and tailoring agile methodologies to suit diverse team dynamics (Ambler, 2008;Kischelewski & Richter, 2020;Lindstrom et al, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

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Adaptation of Agile Spotify Model at the Government Digital Service

Rizki Wijaya,

Wahyudi Kumorotomo,

Ratminto

et al. 2024

polit

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Jabar Digital Service (JDS) took an innovative approach by smoothly integrating Spotify's agile model into the government's structure. This transformation went beyond simple structural changes. It completely reconfigured bureaucratic structures to match the agile culture required for effective digital service delivery. JDS proactively adapted its organizational structure by recruiting highly skilled professionals to meet the specific needs of the digital environment. In addition, the organization implemented the Agile at Scale and Heterogeneous Tailoring frameworks. These frameworks increased independence and promoted consistency in decision-making, enabling a fundamental change in the way JDS delivered projects and introducing collaborative groups such as squads, tribes and divisions. This integration required a complete restructuring of cultural standards, regulatory systems, risk mitigation procedures and thorough staff development. The process of communicating effectively with team stakeholders and achieving a balance between team autonomy and alignment in a changed organization was challenging. A variety of methods were used to support this research, including an in-depth exploration and observation of JDS, semi-structured interviews with relevant staff, a comprehensive case study approach using holistic single case design, and a detailed analysis of previous research, regulations and secondary data sources. The impact of this pioneering project was far-reaching. It facilitated the establishment of digital signatures to simplify bureaucratic procedures, the conversion of analogue forms into digital domains, and the digitalization of business activities. The development of JDS was an important milestone in the digital transformation process, as it facilitated collaboration between the community and the government on digital services. Significantly, this undertaking used Spotify's operational framework, adapting and customizing it to the specific needs and difficulties of JDS, which represents a notable advance in government digital integration

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Section: Discussionmentioning

confidence: 83%