Understanding Resistance in IT Outsourcing: A Service Provider Perspective

Plugge, Albert; Brook, Jacques W.

doi:10.1007/978-3-642-33920-2_8

Cited by 2 publications

(2 citation statements)

References 28 publications

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“…The embeddedness of actors within networks, called network embeddedness (Hess, 2004: 177), 'can be regarded as the product of a process of trust building between network agents, which is important for successful and stable relationships'. Especially in offshoring processes, trust has to be built between onshore and offshore organizations to develop effective client-provider relationships (Plugge and Brook, 2012). As offshoring decisions often generate organizational change within organizations, such as the relocation of labour, knowledge transfers can be characterized by mistrust and resistance (Aundhe and Mathew, 2009).…”

Section: Knowledge Transfer Within Offshore-insourcing Of Kibsmentioning

confidence: 99%

Transnational labour migration and the offshoring of knowledge-intensive business services within global production networks: The case of a German automotive company in Turkey

Müller

Franz

2018

Environ Plan A

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Even though labour has been an important research topic in the field of economic geography for many years, up to now little has been known about transnational labour migration of highly skilled employees in global production networks. This article examines the role and the impact of highly skilled (re-)migrants of Turkish origin who studied and/or worked in Germany for several years in knowledge-intensive business services (KIBS) offshoring. To do so we analyse the empirical case of a German automotive company that operates as a lead firm within a global automotive production network. The company has insourced enterprise resource planning (ERP) software services from their suppliers in Germany and offshored those to a captive offshore service centre in Istanbul (Turkey). Based on our empirical material, we found that highly skilled (re-)migrants of Turkish origin are used as boundary spanners to efficiently and effectively manage the knowledge transfers from the onshore organizations to the service centre in Istanbul. Thereby, highly skilled (re-)migrants of Turkish origin help to mitigate resistance and facilitate the dis- and re-embedding of knowledge within the offshoring process. The exploration of highly skilled labour migration from a transnational perspective contributes to the discussion about the role of labour in global production networks.

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Section: Knowledge Transfer Within Offshore-insourcing Of Kibsmentioning

confidence: 99%

Transnational labour migration and the offshoring of knowledge-intensive business services within global production networks: The case of a German automotive company in Turkey

Müller

Franz

2018

Environ Plan A

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“…Ramanathan ( 2009), Plugge and Brook (2012) Pressure from contractors RF2 This factor concerns the pressure that contractors can exert on their suppliers, causing a drop in these suppliers' productivity. Ang and Cummings (1997), Bravard and Morgan (2006)…”

Section: Rf1mentioning

confidence: 99%

A study on relational factors in information technology outsourcing: analyzing judgments of small and medium-sized supplying and contracting companies' managers

Carvalho

Poleto

Nepomuceno

et al. 2021

JBIM

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Purpose Understanding the relational factors in information technology outsourcing (ITO) processes is essential for managers to exercise successful governance over their relationship. Based on this premise, this paper aims to present a study about relational factors using judgments of managers from small and medium-sized supplying and contracting companies involved in ITO relationships, helping to understand the differences between what they believe to be relevant for maintaining the relationships. Design/methodology/approach The analytical approach consisted of applying fuzzy sets theory elements, converting the managers' judgments into crisp values through a defuzzification process, and the multicriteria method ELECTRE IV that created the rankings of the relational factors according to the defuzzified judgments. The approach was applied with 16 managers from supplying companies and 34 from contracting companies, in both cases located in a large Brazilian pole of information technology. Findings The main findings indicate that suppliers are initially more concerned with contractual aspects, being in the highest positions in the ranking: detailed contract, service level agreement and costs. Only after these elements, suppliers prioritize aspects less linked to the contract. For contractors, customer relationship management is the most important, followed by costs and commitment by managers, which indicates more openness to issues-oriented to relational development. Originality/value The approach adopted in this article is differentiated by prioritizing relational factors that are not always directly perceived in ITO relationships. Another important consideration is that most studies focus only on the perspective of supplier selection by contracting companies. In this paper, both suppliers' and contractors' judgments on the importance of ITO relational factors were analyzed, creating rankings that supported understanding the difference between the two perspectives.

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Understanding Resistance in IT Outsourcing: A Service Provider Perspective

Cited by 2 publications

References 28 publications

Transnational labour migration and the offshoring of knowledge-intensive business services within global production networks: The case of a German automotive company in Turkey

Transnational labour migration and the offshoring of knowledge-intensive business services within global production networks: The case of a German automotive company in Turkey

A study on relational factors in information technology outsourcing: analyzing judgments of small and medium-sized supplying and contracting companies' managers

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