Understanding Trust, Privacy and Financial Fears in Online Payment

Haddad, Ghada El; Aïmeur, Esma; Hage, Hicham

doi:10.1109/trustcom/bigdatase.2018.00015

Cited by 29 publications

(19 citation statements)

References 34 publications

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“…Online Consumer Fears (OCF) was the focus of an empirical quantitative study conducted by researchers El Haddad et al (2018). The purpose of their research was to find answers to the following three questions: (a) what factors drive customer payment decisions, (b) does a level of trust help customers overcome online fears, and (c) do financial fears impact privacy concerns?…”

Section: Background Studiesmentioning

confidence: 99%

“…Although the general processes may appear simple, designing a payment system is a complicated task. Large firms typically hire skilled workers to implement and maintain an in-house system, whereas medium and small companies rely on payment gateways (PGs) to process their transactions [14]. PGs are service provided applications that offer authorization of online credit card transactions.…”

Section: Payment Gatewaysmentioning

confidence: 99%

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Electronic Payment Systems – Payment Gateways and Data Security Standards

2021

JEP

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The use of mobile applications has allowed electronic transactions to be made anytime, anywhere, and by anyone. The Internet has made it possible for businesses to expand their reach across the globe. As a guiding agent for purchasing decisions, social media's proliferation has expanded businesses' ability to generate revenue [1]. In short, e-commerce has become a mainstay in the way consumers shop.The findings related to this study are three-fold. First, a systematic and rigorous approach is applied to research the importance of Payment Gateways and the Payment Card Industry Data Security Standards in today's electronic marketplace. Next, a quantitative survey was administered to college-level students to validate the need to expand the course curriculum. Lastly, suggestions for future studies are provided to help bridge the gap between academia and the corporate world. When combined, this information will equip students with the needed knowledge to succeed when they enter the e-commerce workforce.

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Section: Background Studiesmentioning

confidence: 99%

Section: Payment Gatewaysmentioning

confidence: 99%

Electronic Payment Systems – Payment Gateways and Data Security Standards

2021

JEP

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“…Privacy and security concerns are paramount in the minds of online shoppers when divulging personal and financial information (Sørebø, 2018). For instance, perceived risk was observed to be a significant predictor of transaction abandonment (Rajamma et al, 2009;El Haddad et al, 2018). Consumers were concerned that the company might misuse their information or that details may be stolen due to poor site security.…”

Section: Security Fearsmentioning

confidence: 99%

Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview

et al. 2020

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It is estimated that more than half of all online transactions are abandoned before completion. This paper investigates the psychological factors that influence online shopping behavior, with a view to improving transactional success rates. Through a review of the literature, we identify a range of factors which predict abandonment of online shopping, highlighting affective and motivational dimensions in addition to processing style and characteristics of the consumer, device, and product. We conclude that online purchasing and payment systems that boost consumers' motivation to buy and prevent or attenuate negative affective states will demonstrate the greatest rates of transactional success. However, with rapid advancement in technology, continued research is needed to fully understand the potential impact on future online purchasing behavior.

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“…Thereby if the online payment system is simple, hazardless, convenient and tightly secured, users will not feel hesitated in using the e-commerce platform. Thus, the three major players that need to be considered in an online transaction are the online seller, e-commerce page, and payer's perception [10]. Hence, the exchange nature requires confidentiality and the success of the operation hinges on the data transmission security.…”

Section: A) Transactional Security In E-commercementioning

confidence: 99%

“…Privacy is required to be looked into through social, organizational, technical and economical perspectives, as it is a legitimate right of the client [4]. It is evident that end users are very much concerned over unauthorized access to personal data and also about the reuse of their data by others without their permission [10]. Therefore, when deciding to provide private information, clients rely on their perceptions of trustworthiness irrespective of whether the vendor is a click only or motor business.…”

Section: B) Privacy In E-commercementioning

confidence: 99%

A Systematic Review of Security in Electronic Commerce- Threats and Frameworks

Kuruwitaarachchi¹,

Abeygunawardena²,

Rupasingha³

et al. 2019

GJCST

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There is a remarkable scope for more streamlined living through an increase of e-platforms specially ecommerce, but this coincides with an increase in security concerns since the global market place is virtual and anonymous. Therefore, users have to blindly trust the online providers. In order to overcome this physiological barrier the eplatforms should ensure utmost security. If not the ecommerce industry is unableto perform in the market effectively. Thereby arises the need to perform a systematic review of security issues in the e-commerce industry and to discover how different frameworks address these problems. This paper aims to identifythe main security problems faced by both customers and vendors when interacting with ecommerce platforms and to evaluate general security management frameworks based on the main security areas identified.

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Understanding Trust, Privacy and Financial Fears in Online Payment

Cited by 29 publications

References 34 publications

Electronic Payment Systems – Payment Gateways and Data Security Standards

Electronic Payment Systems – Payment Gateways and Data Security Standards

Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview

A Systematic Review of Security in Electronic Commerce- Threats and Frameworks

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