University libraries response to COVID-19 pandemic: A developing country perspective

Rafiq, Muhammad; Batool, Syeda Hina; Ali, Amna; Ullah, Midrar

doi:10.1016/j.acalib.2020.102280

Cited by 142 publications

(169 citation statements)

References 7 publications

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“…As qualitative research aims to reveal how the participants perceive, conceptualize and evaluate the events instead of a numerical representation, indepth interviewing was used from data collection techniques (Rafiq, Batool, Ali, & Ullah, 2021). Employees of four private art institutions in Istanbul, who works under digital communication and marketing departments were interviewed (see Table 1).…”

Section: The Purpose Methods and Sampling Of The Researchmentioning

confidence: 99%

An Analysis of How Private Art Institutions Evaluate their Digital Presence During COVID-19

Dursun

2021

Galatasaray Üniversitesi İleti-Ş-Im Dergisi

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Digital media has proven its importance during the COVID-19 lockdown by bringing citizens together and providing a virtual space to be creative. Therefore, art institutions have reconsidered their online presence and expanded their digital capabilities focusing on their corporate websites and social media accounts. Diverse research has been conducted addressing museums' digital media usage during the lockdown, mostly in terms of numbers. To offer a different viewpoint, through an explanatory approach supported by a qualitative methodology, this study aims to understand how the digital media and communication teams of art institutions have evaluated this digital shift encountered during the pandemic. Considering the researcher's ease of access, this study has focused on the leading private art institutions in Istanbul. Four in-depth interviews were conducted with employees of Arter, Istanbul Modern, Pera Museum and SALT in January 2021. Correspondingly, concentrating on their digital activities, the experiences of the team members have been shared.

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Section: The Purpose Methods and Sampling Of The Researchmentioning

confidence: 99%

An Analysis of How Private Art Institutions Evaluate their Digital Presence During COVID-19

Dursun

2021

Galatasaray Üniversitesi İleti-Ş-Im Dergisi

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“…Mirroring the use of internal messaging while working from home, CSI librarians have taken to Slack and it may be a tool they continue to use post-reopening. Slack has additionally proved useful for virtual reference in that CSI librarians can get real-time answers from colleagues while chatting with users, and alert each other to issues that come up in the virtual “desk.” Rafiq et al (2021) also detailed practical considerations that echoed CSIs. In this survey of university libraries in Pakistan on their responses to the pandemic, similarities included the digital divide experienced by both students and staff, the increased staff workload and the need to bolster library budgets for e-resources.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Beyond recounting events and addressing the immediate and practical considerations of the closures, the first major theme identifiable in the literature was the lack of access to print reserves or textbooks in the move to fully online learning (Archer-Helke et al , 2021; Dar, 2020a; Radford et al , 2021; Rafiq et al , 2021). Libraries may purchase hard copies of textbooks.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Much of the rapid change necessitated by the pandemic has been labor-intensive for library workers. Rafiq et al (2021) referred to the issue of increased staff workload; the following sentence could easily have been written about our institution at the beginning of the work from home period: “Library staff worked from home and there was a sense of over burden because of 24/7 connectivity and without any formal working policy addressing the new working routines.” Campbell et al (2020) also spoke about these new issues working from home. Students, faculty and library workers are under the combined stresses of the sudden move to remote learning and continuing to cope with the pandemic.…”

Section: Literature Reviewmentioning

confidence: 99%

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Virtual reference amid COVID-19 campus closure: a case study and assessment

Garvey

2021

RSR

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PurposeThis case study was conducted to assess and make changes to the consortial virtual reference service for the remainder of the period of fully virtual reference (campus closure); a second objective was to consider implications for service design and delivery upon the eventual return to the physical campus.Design/methodology/approachThis paper begins by introducing the institution, reference practices prior to the pandemic and the changes to reference service necessitated by the campus closure. After a literature review of material related to reference and the pandemic, several years of virtual reference service data are analyzed.FindingsThe use of consortial virtual reference service has significantly increased in the pandemic, as demonstrated by questions asked by users and questions answered by librarians. Changes to work practices based on these data have been made.Originality/valueThis work is original in that it relates to the physical closure of the campus due to the pandemic, about which, to date, little has been published specifically concerning the design and delivery of reference services.

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“…A few universities had the means to transition to digital services, while others were unable to do so and proclaimed locking-down all of their services [2]. Because many institutions followed the instructions relayed from the University's administrative board on how to conduct and oversee online services, the COVID-19 outbreak has caused a rapid transformation in the delivery of information and ultimately, education, throughout the country [3].…”

Section: Introductionmentioning

confidence: 99%

Transition of University Libraries to Adapt to the New Normal: A mid- and post-COVID-19 Response

Jeyaraj¹

2021

IRISS

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The aim of this research is to examine the response of university libraries during the COVID-19 outbreak and to establish the practices in carrying out their operational procedures, delivery models, implemented tactics and overall functioning. This study adheres to a quantitative approach. Though, during the pandemic, most of the university libraries were physically inaccessible to readers, they continued to adapt practices to interactively disseminate information and services to its users. Libraries were able to introduce and familiarize their users to new technologies and tools that could adequately serve students and faculty. This study reveals that the efforts and innovations of the libraries and librarians were instrumental in keeping alive the library mission, despite the loss of some services. Hence, this research focuses on revealing the practices adapted, their effectiveness, limitations and presents recommendations for the functioning of an efficient post-COVID-19 University Library framework.

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University libraries response to COVID-19 pandemic: A developing country perspective

Cited by 142 publications

References 7 publications

An Analysis of How Private Art Institutions Evaluate their Digital Presence During COVID-19

An Analysis of How Private Art Institutions Evaluate their Digital Presence During COVID-19

Virtual reference amid COVID-19 campus closure: a case study and assessment

Transition of University Libraries to Adapt to the New Normal: A mid- and post-COVID-19 Response

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