University Omnicanal: New Strategies to Improve the Technical Support Institutional

Abstract

The TWENTY-first century has given rise to considerable technological advances within educational levels, political and economic, however, with the arrival of the pandemic COVID-19, these features have shown a facet of compulsory developthe human. One of the relevant aspects found in the condition of omnicanalidad that has emerged as an instrument of great importance in these times. Therefore, the research has been proposed as the aim of clarifying the influence that has tenidor new strategies in the support institutional in their work with students and teachers in the midst of the pandemic COVID-19 through a model omnicanal The work was addressed from the qualitative approach, we used the method etnometodológico, and the tool of the in-depth interview, which prompted respondents to reflect on events that occurred due to the pandemic COVID-19. The findings showed the development of the category University omnicanal: New strategies to improve the technical support institutional. The document shows us that these strategies are accurate