Unpacking the digitalisation of public services: Configuring work during automation in local government

Andersson, Christoffer; Hallin, Anette; Ivory, Chris

doi:10.1016/j.giq.2021.101662

Cited by 55 publications

(33 citation statements)

References 35 publications

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“…A su vez, en la literatura revisada hay consenso sobre la utilización de las tecnologías digitales, este impulsa el desarrollo social y el progreso económico de las naciones (Fairlie y Portocarrero, 2020) y asegura beneficios digitales para los ciudadanos. A este respecto, conviene resaltar que es importante digitalizar los servicios para mejorar la valoración pública (Bannister y Connolly, 2014), cambiando la forma de interactuar y comunicarse con los ciudadanos (Mergel et al, 2019;Ocaña y Botero, 2021;Hariguna et al, 2021;Andersson et al, 2022). Las expectativas sobre la transformación digital son altas y se espera que su apertura lleve a usar óptimamente los recursos públicos; a innovar la gestión; y a buscar la prosperidad, el bienestar y la dignidad humana (Zanabria, 2019).…”

Section: Transformación Digital En La Administración Públicaunclassified

“…Sin embargo, la transformación digital podría menoscabar la accesibilidad y calidad de los servicios; pero, aun así, es una oportunidad para mejorarlos, ya sea en su eficiencia, ya sea en su eficacia (Dobrolyubova et al, 2019;Carrera-Mora et al, 2019;Alvarenga et al, 2020;Reier y Garay, 2021;Aminah y Saksono, 2021;Andersson et al, 2022). Esta transformación, si bien debe acelerarse, debe estar normada y planificada, para dar un marco adecuado y óptimo al uso de las tecnologías digitales.…”

Section: Introductionunclassified

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Transformación digital en la administración pública: desafíos para una gobernanza activa en el Perú

Coronel

Sotelo

2022

Comuni@cción

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La transformación digital en el Perú se intensificó en el año 2020 para posibilitar el progreso social, el crecimiento económico y una mayor confianza en el gobierno. Utilizar tecnologías digitales ya no es una opción, su aprovechamiento permite mejores condiciones de vida al ciudadano y no hacerlo incrementa las desigualdades sociales. La metodología adoptada en este artículo corresponde a una revisión bibliográfica de la literatura científica y técnica sobre transformación digital en la administración pública, a través de bases de datos de revistas arbitradas (Scopus, Scielo, Proquest, Redalyc y Google académico) correspondientes a los últimos cinco años. La conclusión a que se arriba es que la digitalización debe considerarse como una oportunidad para mejorar la gobernanza, a través de la restructuración de los servicios públicos, utilizando intensivamente las tecnologías digitales con la finalidad de incrementar su eficacia y eficiencia para lograr el bienestar digital de los ciudadanos y ahorros sustanciales. La transformación digital, a su vez, demanda previamente la reducción de las brechas en los ecosistemas digitales, tanto en infraestructura de comunicaciones de alta calidad como en su masificación. Debido a las brechas existentes, la ciudadanía digital en el Perú está en proceso de construcción.

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Section: Transformación Digital En La Administración Públicaunclassified

Section: Introductionunclassified

Transformación digital en la administración pública: desafíos para una gobernanza activa en el Perú

Coronel

Sotelo

2022

Comuni@cción

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“…Digital transformation has facilitated the diversification of social structures, which has not only altered people's lifestyles but also further promoted an integration of social and health care services [8,9]. The digital transformation appears to be a serious and growing public health problem, which seems to be a lot more present in the elderly compared to the younger population [10][11][12].…”

Section: Introductionmentioning

confidence: 99%

Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study

Zhou

Ogihara

et al. 2022

IJERPH

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The aging transformation of digital health services faces issues of how to distinguish influencing factors, redesign services, and effectively promote measures and policies. In this study, in-depth interviews were conducted, and grounded theory applied to open coding, main axis coding, and selective coding to form concepts and categories. Trajectory equifinality modeling clarified the evolution logic of digital transformation. Based on the theory of service ecology, a digital health service aging model was constructed from the “macro–medium–micro” stages and includes governance, service, and technology transformation paths. The macro stage relies on organizational elements to promote the institutionalization of management and guide the transformation of governance for value realization, including the construction of three categories: mechanism, indemnification, and decision-making. The meso stage relies on service elements to promote service design and realize service transformation that is suitable for aging design, including the construction of three categories: organization, resources, and processes. The micro stage relies on technical elements to practice experiencing humanization, including the construction of three categories: target, methods, and evaluation. These results deepen the understanding of the main behaviors and roles of macro-organizational, meso-service, and micro-technical elements in digital transformation practice and have positive significance for health administrative agencies to implement action strategies.

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“…Financial management information systems are part of information systems and technologies (Andersson et al, 2022) that can assist organizations in collecting, storing, and processing data to produce information needed in decision making. Information system development can be done in two ways, namely by developing itself from an existing system (in-house development) or buying a ready-made system from a vendor (purchasing comercial system by vendor).…”

Section: Introductionmentioning

confidence: 99%

Understanding the role of arrangement of treasury archives in preventing fraud at regional financial and revenue management agency

Rasmadi

Maryadi²,

Sjarlis³

2022

esber

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This research aims to test the influence of the implementation of disbursement information systems, the arrangement of treasury archives, and leadership support for fraud prevention in the financial and revenue management agency of West Sulawesi province. This research approach uses a descriptive quantitative approach. The population of this study is the head of subsection and head of the financial subfield and treasurer of each the financial and revenue management agency of West Sulawesi province. The sampling techniques in this study was used purposive sampling. The results of this study showed that variable disbursement of funds, arrangement of archives and leadership support had a significant impact in the prevention of fraud in the Financial and Regional Revenue Management Agency of West Sulawesi Province both partially and simultaneously. The archive structuring variables had the most dominant influence among all independent variables on dependent variables in this study. This study has the implications that good and archive structuring will prevent fraud in the West Sulawesi Provincial Financial and Revenue Management Agency.

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Unpacking the digitalisation of public services: Configuring work during automation in local government

Cited by 55 publications

References 35 publications

Transformación digital en la administración pública: desafíos para una gobernanza activa en el Perú

Transformación digital en la administración pública: desafíos para una gobernanza activa en el Perú

Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study

Understanding the role of arrangement of treasury archives in preventing fraud at regional financial and revenue management agency

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