This research explores water users’ perceptions regarding access, quantity, quality and water treatments in urban area of Yogyakarta and Hanoi. This research’s approach is qualitative and descriptive. The case studied was in the City of Yogyakarta, Indonesia and Hanoi Vietnam. Subjects were chosen using snowballing techniques. The result showed there was similar perceptions among respondents in both cities, in terms of access, quantity, and quality of water. All respondents decribed that they have adequate access to water supply, whether provided by the water company or derived from dug well. Repondents’s perceptions showed a degree of satisfaction with the quantity of water but a slight concern of quality.