US Department of Energy, Office of Science High Performance Computing Facility Operational Assessment 2019 Oak Ridge Leadership Computing Facility

Abstract

Users were asked to rate their satisfaction on a 5-point scale, where a score of 5 indicates a rating of "very satisfied," and a score of 1 indicates a rating of "very dissatisfied." The metrics were agreed on by the US Department of Energy (DOE) and OLCF program manager, who defined 3.5/5.0 as satisfactory. Overall ratings for the OLCF were positive, with 94% of users responding that they were satisfied or very satisfied with the OLCF overall. Key indicators from the survey, including overall satisfaction, are shown in Table 1.3. They are summarized and presented by program respondents. The data show that satisfaction among all allocation programs is similar for the four key satisfaction indicators.