Usability Evaluation of the Smartphone User Interface in Supporting Elderly Users From Experts’ Perspective

Salman, Hasanin Mohammed; Ahmad, Wan Fatimah Wan; Sulaiman, Suziah

doi:10.1109/access.2018.2827358

Cited by 90 publications

(68 citation statements)

References 20 publications

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“…Although it is not clear in which degree a usability expert could provide better heuristic evaluation results than a context-related professional (as the ones selected in this study) [68][69][70], authors would like to stress this as a possible limitation of the study, given that experts chosen for this evaluation were experts in mobile technologies, rather than in heuristic evaluations.…”

Section: Discussionmentioning

confidence: 99%

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Caro‐Alvaro

García-López

García-Cabot

et al. 2018

Mobile Information Systems

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With the rise of mobile devices and the high number of instant messaging applications available in the stores, it is necessary to evaluate the usability of such applications to provide a more satisfying user experience. To this end, this paper presents a methodical usability evaluation of instant messaging applications both in iOS and Android platforms. A predefined evaluation was used, which was created to detect the main usability issues of mobile applications, regardless of the device used and the evaluated applications. Consequently, two methods were used: the keystroke level model and the mobile heuristic evaluation. Also, the results suggest that the main problems of this type of applications are difficulties in performing tasks (some of them were not agile nor easy to complete), lack of element cohesion (some icons and buttons did not follow the style of the operating system, bad translations, and too much information on the screen), problems with the user interface (pop-ups overlapping the status bar, clipped elements, sometimes the interface did not rotate, and, in other cases, the interface changed considerably when the device was rotated), and lack of information about privacy and security features. Finally, based on the results, we propose a set of recommendations that will be helpful for developers of this kind of applications.

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Section: Discussionmentioning

confidence: 99%

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Caro‐Alvaro

García-López

García-Cabot

et al. 2018

Mobile Information Systems

View full text Add to dashboard Cite

show abstract

“…There are many User Interface has been developed for the Elderly and Low-literate users but most of the designs are rejected by the Usability Study. Author in [1] tried to identify the major usability problems while interacting with the mobile. To improve the User Interface, they proposed a heuristic framework named SMASH which is consists of twelve usability cases.…”

Section: B Heuristic Evaluationmentioning

confidence: 99%

“…The Elderly face problem to understand vision, hearing, dexterities, understanding the menu and navigation links, social contact and mobile application infrastructure [1], [6].…”

Section: A Types Of Senior Citizenmentioning

confidence: 99%

“…Aging creates memory problems which may start from mid-level of age, memory loss makes human forgetting names, phone numbers, moving objects from one place to another [9]. The smartphone user interface should provide objects which are visible (make elements easy to read), options (easy to accessibility and recognition) and actions (make clickable items easy to target and hit) to prevent irrelevant information from user memory [1], [16], [23]. The menu path should be easy to remember [14].…”

Section: B User's Memory Loadmentioning

confidence: 99%

“…The smartphone is a device that runs by its own independent operating system, supports touchscreen functionality, very small in size, has calling functionality, can install third-party applications and can carry anywhere [1]. The cell phone was developed only for calling purpose but due to the smartphone with modern technology, it becomes very popular to use and can run much application simultaneously [2].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Usability Study of Smart Phone Messaging for Elderly and Low-literate Users

Anam¹,

Abid²

2020

IJACSA

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Smartphones are electronic devices that people can carry around and install/add compatible third-party Apps to expend their functionality. Smartphones are mainly developed for calling and messaging purposes. All applications' interfaces are designed for the current trends. Therefore, Senior Citizen and Low-literate users face difficulties to use smartphones due to the perceived complicated interface and functionality. This paper analyzes Senior Citizen and Low-literate user's requirements to read and write messages from users "memory load", "navigation consistency", "consistency and standard", and "touch screen finger-based tapping" perspective. Then a framework based on "visual representation", "navigation" and "miss click avoidance" is developed. A comparison between the proposed application and other messaging applications is provided. This research work focused on the Senior Citizen and Low-literate users to improve their user experience of the smartphone messaging application.

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Usability implications in software architecture: The case study of a mobile app

et al. 2020

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Usability is a highly desired but often ignored software quality. Effective user interfaces tend to increase learnability, effectiveness and user satisfaction. But usability is often neglected in the early stages of software development and is thus frequently not address in a system's architectural design. Furthermore, because usability is often neglected or deferred, it is difficult to estimate the effort specifically spent on adding or improving usability mechanisms in the software architecture and in code. In this work, we present a case study where we analyze the impact of introducing a variety of usability mechanisms to a mobile application and we report on the architectural changes that must be made in the software architecture to accommodate them. We also report on the additional code required to implement these usability mechanisms and we investigate the users' satisfaction of combining and using several usability mechanisms in a mobile application. Finally, we evaluated user responses—both positive and negatives—to these usability mechanisms via a questionnaire involving 25 users from different roles and different organizations and including contextual interviews to analyze the qualitative responses of the subjects. Our results show that apart from the relatively modest modeling and coding effort, the combination of several usability mechanisms seems beneficial for users of mobile systems and increases the satisfaction during the interaction with the system.

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Usability Evaluation of the Smartphone User Interface in Supporting Elderly Users From Experts’ Perspective

Cited by 90 publications

References 20 publications

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Usability Study of Smart Phone Messaging for Elderly and Low-literate Users

Usability implications in software architecture: The case study of a mobile app

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