Usability inspection methods

George, Carole A.

doi:10.1016/b978-1-84334-359-2.50005-6

Cited by 5 publications

(5 citation statements)

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“…In the broadest context within the social sciences, sorting – or card sorting – is a participatory research method that aims to engage participants in co-development of conceptual categories and definitions, and to illuminate their approach to and organisation of the topics at hand (Coxen, 2004; George, 2008). Within the software and computer design fields, specifically in IA development for a website or database, card sorting is a “quick, inexpensive, and reliable method” (Spencer, 2004, para.…”

Section: Card Sorting As Research Methodsmentioning

confidence: 99%

“…In this context, card-sort activities are used for affinity modelling, where data from a representative sample of users are analysed and clustered by similarity or consensus. Card sorting is often noted as a key research technique for ensuring content navigation and findability within an information system (Chowdhury and Chowdhury, 2011), in particular to bring a user-centric influence on design (Bar-Ilan and Belous, 2007; George, 2008).…”

Section: Card Sorting As Research Methodsmentioning

confidence: 99%

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Making it tangible: hybrid card sorting within qualitative interviews

Conrad

Tucker

2019

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Purpose Qualitative researchers and information practitioners often investigate questions that probe the underlying mental models, nuanced perspectives, emotions and experiences of their target populations. The in-depth qualitative interview is a dominant method for such investigations and the purpose of this paper is to demonstrate how incorporating hybrid card-sorting activities into interviews can enable deeper participant reflections and generate rich data sets to increase understanding. Design/methodology/approach Following a review of relevant literature, the case illustration presented is a grounded theory study into the student-researcher information experience with personal academic information management. This study uses hybrid card sorting within in-depth, semi-structured interviews, a unique adaptation that extends multi-disciplinary awareness of the benefits of card-sort exercises for qualitative research. Findings Emerging from diverse fields, ranging from computer science, engineering, psychology and human–computer interaction, card sorting seeks to illuminate how participants understand and organise concepts. The case illustration draws largely on methods used in interaction design and information architecture. Using either open or fixed designs, or hybrid variations, card-sort activities can make abstract concepts more tangible for participants, offering investigators a new approach to interview questions with the aid of this interactive, object-based technique. Originality/value Opening with a comprehensive review of card-sort studies, the authors present an information experience case illustration that demonstrates the rich data generated by hybrid card sorting within qualitative interviews, or interactive interviews. This is followed by discussion of the types of research questions that may benefit from this original method.

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Section: Card Sorting As Research Methodsmentioning

confidence: 99%

Section: Card Sorting As Research Methodsmentioning

confidence: 99%

Making it tangible: hybrid card sorting within qualitative interviews

Conrad

Tucker

2019

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“…Given the breadth of the usability concept, there are now a number of approaches to studying it (Bastien, 2010). Traditionally, usability research relied heavily on qualitative examinations of users’ subjective experiences with websites; for instance, employing think-aloud protocols to observe users’ thoughts and behaviour while completing tasks on the websites (George, 2008; Nielsen, 1993; Wu et al, 2008). However, it is becoming increasingly common to quantify usability (Bastien, 2010; Lee & Kozar, 2012; Singh et al, 2005), using self-report questionnaires (e.g., O’Connor et al, 2014) and performance measures like task completion rates and times (e.g., Kortum & Peres, 2014).…”

Section: Research Objectivesmentioning

confidence: 99%

Proof of concept for a multimethod approach to evaluate the usability of websites with public health content: The case of Alzheimer association websites.

Friedrich¹,

Smith²,

Hunter³

2023

Canadian Journal of Behavioural Science / Revue canadienne des

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Methods for assessing usability are advancing rapidly and include think-aloud protocols, objective measures such as task timing, and ultrasensitive measures such as eye tracking and page recording. In this study, we provide proof-of-concept for the new, combined use of these three types of measures within a quasi-experimental paradigm focused on a question relevant to public health. The quasi-experiment specifically involved assessing the usability of four English-language Alzheimer websites from around the world (USA, U.K., Ireland, Canada), all of which contained information about cognitive health. Participants completed two tasks; one requiring them to identify strategies to prevent dementia and another requiring them to locate a definition of Alzheimer's disease. We hypothesized that the websites would have superior usability for the former task and inferior usability for the latter task. We also hypothesized positive correlations among eye tracking measures, simpler performance measures (e.g., task completion time), and subjective usability measures. We found that the new quasiexperimental protocol facilitated comparison of tasks and websites. It also facilitated interpretation by permitting comparison across measures. Overall, this study provides proof of concept for the use of this multimethod approach to evaluate the usability of websites. It also provides information that could potentially be used to advance further pilot or experimental hypothesis testing on this topic. Public Significance StatementIn the "information age," the internet is an important venue for translating health information to the public. Unfortunately, previous research has shown that some of the most accurate and informative websites are ultimately not very usable. After reviewing the state of usability science, we noticed that while some researchers rely on subjective measures (how usable do you think the website was?), others rely on simple performance measures like how long it took to find relevant information, and still others use eye tracking software to document exactly how the user navigates the website. In this study, we designed a protocol that combines each type of measure to answer a public health research question. The study provides evidence that these measures are comparable and that using them together can facilitate interpretation.

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“…Sementara itu, efisiensi ialah terkait dengan waktu yang dibutuhkan oleh responden dan jumlah kesalahan yang terjadi saat responden mencapai tujuan dari skenario tugas yang dikerjakan. Tahap ini berguna dalam mendukung pemilihan masalah-masalah yang perlu diprioritaskan untuk diperbaiki dan mengukur tingkat kesulitan dari skenario tugas dibandingkan dengan skenario tugas lainnya [18].…”

Section: Analisis Hasil Pengujianunclassified

Usability Testing Pada Situs Web UKK PUSBANGKI Menggunakan Metode Cognitive Walkthrough

Hidayah,

Abdul Malik

2023

JTEKSIS

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UKK PUSBANGKI memanfaatan kemajuan teknologi informasi yaitu dengan menggunakan situs web (pusbangki.id) sebagai salah satu sarana untuk mendorong terciptanya program program kerja sama bisnis yang visioner, sehingga semakin meningkatkan citra positif FKUI dan Universitas Indonesia pada tingkat nasional dan internasional. UKK PUSBANGKI belum pernah melakukan usability testing pada situs web pusbangki.id sehingga perlu adanya usability testing untuk membantu mengevaluasi situs web pusbangki.id sehingga membantu dalam pengembangan situs web tersebut sebagai salah satu website yang memiliki dampak besar bagi kemajuan UKK PUSBANGKI. Metode yang digunakan pada penelitian ini adalah Cognitive Walkthrough, yang bertujuan menyediakan alat bantu untuk menilai kegunaan suatu sistem, dan menetapkan penyebab masalah kegunaan pada situs web. Hasil penelitian menunjukan bahwa Skenario tugas 1 mencapai tingkat keberhasilan sebesar 90%, skenario tugas 2 mencapai tingkat keberhasilan sebesar 70%, skenario tugas 3 mencapai tingkat keberhasilan sebesar 100%, dan skenario tugas 4 mencapai tingkat keberhasilan sebesar 60%.

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Usability inspection methods

Cited by 5 publications

References 0 publications

Making it tangible: hybrid card sorting within qualitative interviews

Making it tangible: hybrid card sorting within qualitative interviews

Proof of concept for a multimethod approach to evaluate the usability of websites with public health content: The case of Alzheimer association websites.

Usability Testing Pada Situs Web UKK PUSBANGKI Menggunakan Metode Cognitive Walkthrough

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