Usability Level of a University Web Site

Şengel, Erhan

doi:10.1016/j.sbspro.2013.12.373

Cited by 17 publications

(8 citation statements)

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“…Others have similarly argued that colleges should aim to design usable websites to adequately present information to students and other users. Şengel (2013) defined “usable” websites as ones on which where users can find or achieve what they want without problems or requiring help (p. 3247). Khlaisang (2017) suggested that college websites should be designed with users’ needs in mind, assessed with a usability test, and modified to improve usability based on results.…”

Section: Structural Problems and Information Constraintsmentioning

confidence: 99%

“…From there, websites would probably require additional work to test and tweak content to ensure it is usable, following the example of website usability research. To date, Margolin et al’s (2013) research is the only similar study performed on college websites in the United States, though it suffered from some limitations compared with Şengel’s (2013). For example, the researchers did not capture students’ time to complete tasks—a measure of efficiency—and had a small sample size.…”

Section: Structural Problems and Information Constraintsmentioning

confidence: 99%

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Navigating Vertical Transfer Online: Access to and Usefulness of Transfer Information on Community College Websites

Schudde

Bradley

Absher

2019

Community College Review

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Objective: To transfer, students often must navigate complex and imperfect information about credit transfer, bureaucratic hurdles, and conflicting degree requirements. This study examined how administrators and transfer personnel think about institutional online transfer resources and examined community colleges’ online transfer information. Methods: For a sample of 20 Texas community colleges, we spoke to key transfer personnel about the information provided to students and reviewed college websites, assessing the ease of access and usefulness of online transfer information. We used a qualitative case study approach to triangulate findings from our data sources. Results: Approximately two thirds of colleges in the sample fell below the highest standard on our rubric for either ease of access or usefulness, indicating room for improvement at most institutions. Many personnel recognized the strengths and limitations of their college’s online information, though several were ambivalent about the need for improving online information, arguing that online information is not as promising an intervention as face-to-face advising. Conclusion/Contributions: Our research illustrates the need for colleges to develop and update their online information intentionally, determining which information students need to transfer (including transfer guides for partner programs/colleges) and how students might search for that information, and ensuring that necessary transfer information is available and up to date. The framework provided by our website review approach, coupled with a proposed rubric to assess ease of access and usefulness of transfer information, may guide institutions in their evaluation of their online transfer information.

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Section: Structural Problems and Information Constraintsmentioning

confidence: 99%

Section: Structural Problems and Information Constraintsmentioning

confidence: 99%

Navigating Vertical Transfer Online: Access to and Usefulness of Transfer Information on Community College Websites

Schudde

Bradley

Absher

2019

Community College Review

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“…Website usability is assessed by various researchers and most of the previous studies have analysed it based on students’ perception. Students’ satisfaction is one of the crucial parameters to assess the usability of any academic website (Nielsen, 2012; Şengel, 2013). As rightly pointed out by Kaul (2006), modern universities should contain information related to list of offered courses, online registration and application, (increase administrative efficiency), online fees payment, syllabus, study materials, academic calendar, notices like results, examination and online lectures on their webpage to satisfy their students and other stakeholders.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of University Website Usability on Satisfaction: A Structural Equation Modelling Approach

Karani¹,

Thanki²,

Achuthan³

2021

Management and Labour Studies

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One of the many ways through which the universities can communicate with students is through their website, which is considered as the face of the organization. It also represents the organization as a whole, its culture, value and vision. The current study aimed to check the usability of Gujarat Technological University’s website from students’ perspective and to find its association with satisfaction. The current study tried to address the gap in the literature, wherein in the Indian context, the majority studies were conducted in the context of library website only. The current study has adopted a quantitative approach, where a single cross-sectional research design has been used with convenience sampling. The present study had adapted the Website Usability Evaluation (WEBUSE) scale. A total of 577 students from the fields of management, computer science, and engineering have responded to the structured questionnaire. The structural equation model of the study revealed that all the four dimensions of website usability were positively associated with satisfaction, whereas content, organization and readability criterion had the most influence on satisfaction followed by user interface design, performance and effectiveness and navigation and links. The study strongly recommends the university to maintain up-to-date content, organize it well and it should be readable for the students in order to maximize the satisfaction with the website. JEL Codes: I230, M150

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“…Şengel [9] discussed the level of usability pertaining to a particular university website in Turkey. Results showed that the majority of the users found the website easy to use, and the website proved to be a very useful source of information related to the university.…”

Section: B Evaluation Of Educational Websitesmentioning

confidence: 99%

Technical and Perceived Usability Issues in Arabic Educational Websites

Benaida¹,

Namoun²

2018

ijacsa

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Educational websites are often used as effective communication mediums to provide useful information for students and course instructors. The current study explores the perceived usability of three top-ranked Arabic educational websites across seven key usability components: effectiveness, efficiency, learnability, memorability, errors, satisfaction, and content. Moreover, the study also identifies the key technical and usability issues that currently exist within Arabic educational websites. A two-phase process encompassing automated tools and user testing was adopted to evaluate the technical performance and student acceptance of Arabic educational websites. In the automatic evaluation, two tools, namely, Web Page Analyser and GTMetrix, assessed the websites against a number of well-known performance guidelines and criteria. The student evaluation entailed 150 students completing three interaction tasks and evaluating the sites using the CSUQ questionnaire. The findings indicate that Arabic educational websites suffered from various technical issues, such as a high number of HTML objects and their large size and, consequently, slow loading speed. Moreover, the websites failed to satisfy all usability components, and students rated them negatively. Relevant guidelines for the effective design of Arabic educational websites are also discussed in this paper.

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Usability Level of a University Web Site

Cited by 17 publications

References 1 publication

Navigating Vertical Transfer Online: Access to and Usefulness of Transfer Information on Community College Websites

Navigating Vertical Transfer Online: Access to and Usefulness of Transfer Information on Community College Websites

Impact of University Website Usability on Satisfaction: A Structural Equation Modelling Approach

Technical and Perceived Usability Issues in Arabic Educational Websites

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