2013
DOI: 10.4018/jthi.2013010106
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Usability Study of Fingerprint and Palmvein Biometric Technologies at the ATM

Abstract: The usability of four biometric ATM designs were assessed in comparison to an existing ATM. Participants (N=46) were observed using two biometric technologies (palmvein and fingerprint) at two positions (horizontal and vertical) on the ATM in a repeated measures design. Measures included a usability attitude questionnaire, a quality metric and data from interviews and observation. Usability scores for the ATMs with biometric sensors were comparable to scores for the existing ATM even though they added an extra… Show more

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Cited by 7 publications
(1 citation statement)
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“…These factors have led to a considerable interest in biometrics from the banking industry e.g. (Coventry, De Angeli, & Johnson, 2003;Peevers, Williams, Douglas, & Jack, 2013). Importantly, several Banks have started to deploy voice verification in telephone banking (Business Wire, 2010;Flare-design, 2013;National Australia Bank Limited, 2013).…”
Section: Introductionmentioning
confidence: 99%
“…These factors have led to a considerable interest in biometrics from the banking industry e.g. (Coventry, De Angeli, & Johnson, 2003;Peevers, Williams, Douglas, & Jack, 2013). Importantly, several Banks have started to deploy voice verification in telephone banking (Business Wire, 2010;Flare-design, 2013;National Australia Bank Limited, 2013).…”
Section: Introductionmentioning
confidence: 99%