Usability testing for web redesign: a UCLA case study

Turnbow, Dominique; Kasianovitz, Kris; Snyder, Lise; Gilbert, David N.; Yamamoto, David

doi:10.1108/10650750510612416

Cited by 24 publications

(16 citation statements)

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“…Other studies used card sorting as an evaluation tool for websites, often in conjunction with other user-centred methods, such as focus groups, questionnaire surveys, heuristic evaluation, observation testing and label intuitiveness/ category membership testing (e.g. Ebenezer 2003;Turnbow et al 2005). The broad applicability of the card sorting method is further demonstrated by studies involving children (Cassidy, Antani, and Read 2013;Pemberton and Road 2009), participants from different cultures (Petrie et al 2011) and varying literacy (Kodagoda, Wong, and Khan 2010).…”

Section: Card Sortingmentioning

confidence: 96%

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Schmettow

Sommer

2016

Behaviour & Information Technology

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Card sorting is a method for eliciting mental models and is frequently used for creating efficient website navigation structures. The present studies set out to validate card sorting by linking browsing performance to the degree of match between the mental model and the navigation structure. First, a card sorting study was conducted (n = 27) to elicit users' mental model of municipal websites. Second, performance was measured for a number of search tasks with varying degrees of congruence with users' mental model (n = 50). Analysis by linear mixed-effect models suggests that the match between mental model and website structure has no effect on browsing performance. We discuss possible reasons and consequences of the failure to validate card sorting for designing navigation structures of informational websites. ARTICLE HISTORY

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Section: Card Sortingmentioning

confidence: 96%

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Schmettow

Sommer

2016

Behaviour & Information Technology

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“…25 Turnbow 's article "Usability testing for web redesign: a UCLA case study" states that using the "think-aloud protocol" provides crucial real-time feedback on potential problems in the design and organization of a website. 26 Cobus, Dent, and Ondrusek used the think-aloud protocol in their usability study. They encouraged participants to talk out loud as they answered the questions, audio taped their comments, and captured their on-screen navigation using Camtasia.…”

Section: Literature Reviewmentioning

confidence: 99%

Modeling a Library Web Site Redesign Process: Developing a User-Centered Web Site Through Usability Testing

Becker

Yannotta²

2013

ITAL

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“…departments served by subject libraries 2. how to obtain an article through interlibrary loan 3. how to place materials on course reserve (faculty) or locate materials on reserve (students) 4. how to access electronic resources from off-campus 5. identify a subject specialist for a research consultation session 6. how to find a wide range of materials for a research project on a specific subject. 16 All case studies reviewed by the author included, to some extent, questions and tasks covering areas stated above.…”

Section: Discussionmentioning

confidence: 99%

Developing a Standardized List of Questions for the Usability Testing of an Academic Library Web Site

Letnikova

2008

Journal of Web Librarianship

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Modern academic libraries have a great number of information resources available online in the form of electronic catalogs, books, journals, and subject subscription databases. To determine whether users can easily retrieve the information they are seeking, academic librarians conduct usability testing of their libraries' Web sites. There has been an emergence of publications focusing on the usability testing of academic library Web sites. However, researchers frequently report problems and limitations related to this testing, assuming that the wrong wording of questions or tasks during the testing disorients test participants, especially those not familiar with the basics of library research. This study investigates the possibility of increasing the accuracy level of the usability testing of an academic library Web site by developing a standardized list of questions for usability testing that would be based on main functions of an academic library Web site and be designed to meet the general information needs of college students and faculty with different levels of the information literacy skills. and tasks would be appropriate to form one list of standardized questions for the general usability study of an academic library Web site. In the course of this article, the author scrutinizes usability questions and tasks described in the case studies cited, organizes them into categories, and proposes a list of standardized questions for an academic library Web site usability study. KEYWORDS.Web site usability, academic library Web site, usability study, usability testing, usability assesment Today, the speedy development of information technology has transformed traditional library services, and the Internet has become the vehicle for the dissemination of information. A library Web site reflects the academic library mission: it supports curriculum and research activities, provides services to students and faculty, presents available resources, and communicates guidelines on how to locate the information needed. Modern academic libraries have a great number of information resources available online in the form of electronic catalogs, books, journals, and subject and general subscription databases. They offer instruction services, interlibrary loan, and electronic reference.As the number of electronic collections and service possibilities increases, the library Web site becomes much more than a hypermedia manifestation of library resources. It has now become a complex system providing readily available answers to the information needs of the patrons. A user can potentially access an enormous amount of information, often without requiring the assistance of a reference librarian. At the same time, librarians realize the growing challenge from for-profit and nonscholarly information Web sites, such as Google, Wikipedia, and Alta Vista, which attract patrons by offering quick and easy access to the online information. In order to deal with such competition, academic librarians have created sophisticated, user-centered, in...

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Usability testing for web redesign: a UCLA case study

Cited by 24 publications

References 0 publications

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Modeling a Library Web Site Redesign Process: Developing a User-Centered Web Site Through Usability Testing

Developing a Standardized List of Questions for the Usability Testing of an Academic Library Web Site

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