Use of mobile apps in online shopping: scale development and validation

Khare, Arpita; Sarkar, Subhro

doi:10.1504/ijicbm.2020.105560

Cited by 5 publications

(6 citation statements)

References 70 publications

(127 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This signifies that users who perceive using FDAs as effortless are highly likely to consider such delivery applications as useful and continue to use them in the future as well. This result is contrary to study conducted by Khare and Sarkar (2020) and Yuan et al (2016), who concluded that PEOU does not have a significant influence on CI. Moreover, the study suggests that PU has a favourable influence on SAT and CI to use FDAs.…”

Section: Discussioncontrasting

confidence: 99%

Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps

Raman

2022

Journal of Electronic Commerce in Organizations

View full text Add to dashboard Cite

The objective of this research is to explore the determinants impacting the Indian consumers’ continuance intention (CI) to use food delivery app (FDA) during the Covid-19 pandemic. The study develops a conceptual framework which integrates technology acceptance model (TAM) and expectation confirmation model (ECM), with fear of Coronavirus (FOC) and health anxiety (HA). The survey responses of 598 FDA users during Covid-19 pandemic period in India were examined using PLS – SEM approach. The findings reveal that FOC is the most significant determinant, and HA, satisfaction (SAT), perceived usefulness (PU), perceived ease of use (PEOU) and confirmation (CON) have significant impact (directly/indirectly) on users’ CI to use FDAs at the time of Coronavirus pandemic. The new normal which includes social distancing, self-protection etc. has created new buying habits. The policymakers, start-ups etc. can gain considerable insights from this research.

show abstract

Section: Discussioncontrasting

confidence: 99%

Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps

Raman

2022

Journal of Electronic Commerce in Organizations

View full text Add to dashboard Cite

show abstract

“…With recent technological developments, mobile technologies have established a special place in the minds of individuals (Esmaeilzadeh, 2021;Ma and McGroarty, 2017). Individuals are highly engaged in utilizing these technologies under various domains like m-Learning (Chao, 2019) mobile payments (Yan et al, 2021;Humbani and Wiese, 2019) mobile money (Dong et al, 2020) online shopping (Khare and Sarkar, 2020) and financial services (Museba et al, 2021). The aspect of Internet and social media has also enhanced the information acquisition process for retail investors on social media platforms by using mobile apps (Shiva and Singh, 2020;Wibisono and Ang, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…, 2021; Humbani and Wiese, 2019) mobile money (Dong et al. , 2020) online shopping (Khare and Sarkar, 2020) and financial services (Museba et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

Determinants of mobile apps adoption by retail investors for online trading in emerging financial markets

Nair

Shiva

Yadav

et al. 2022

BIJ

View full text Add to dashboard Cite

PurposeThe purpose of this study is to investigate the influence of mobile applications on investment decisions by retail investors in stocks and mutual funds. This study focuses on how mobile technologies are applied on mobile apps by retail investors for e-trading in emerging financial markets.Design/methodology/approachThe study explored predictive relevance for the adoption behavior of retail investors under the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. Further, goal contagion theory was applied to investigate the adoption behavior of investors towards e-trading. An adapted questionnaire was used to collect the date from April to June 2021 and data analysis was performed on 507 usable responses. The methodology adopted in this study is variance based partial least square structural equational modelling (PLS-SEM). Additionally, the study explains important and performing constructs based on the response of retail investors towards mobile app usage for investment decisions.FindingsThe study shows that effort expectancy, performance expectancy followed by perceived return were the primary determinants of behavioral intentions to use mobile applications by retail investors for e-trading. Further, habit of investors determined the adoption behavior of investors towards mobile apps. Additionally, the study revealed that perceived risk is not an important aspect for retail investors in comparison to perceived return.Research limitations/implicationsThe study in future can address to the aspect of personality traits of retail investors for technology adoption for investment decisions. Further investigation is required on addressing unobserved heterogeneity of retail investors towards technology adoption process in emerging financial markets.Practical implicationsThe study provides theoretical and practical implications for retail investors, financial advisors and technology companies to understand the behavioral pattern and mobile apps adoption behavior of retail investors in emerging financial market. The findings in the study will help broking firms to sensitize their clients for effective use of their respective mobile apps for e-trading purposes. The study will strengthen the knowledge of financial advisors to understand investment behavior of retail investors in emerging financial markets.Originality/valueThis study unfolds a novel framework of research to understand the technology adoption pattern of retail investors for e-trading by mobile applications in emerging financial markets. The present study provides significant understanding in the domain of technology adoption by retail investors under behavioral finance environment.

show abstract

“…Driediger and Bhatiasevi, 2019;Liu et al, 2020;Maduku and Thusi, 2023), decoupling different attributes of websites and their differential impacts on web-based retail shopping experience is required, as customers' utilitarian and hedonic expectations may vary in online shopping context (Liu et al, 2020). Indeed, the distinction between utilitarian and hedonic benefits, along with their impact on consumers' decision processes in the interactive e-environment, is considered to be one of the major factors explaining differences in consumer behaviour (Khare and Sarkar, 2020).…”

Section: Introductionmentioning

confidence: 99%

The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model

Taufique,

Sabbir,

Quinton

et al. 2024

IJRDM

View full text Add to dashboard Cite

PurposeAcknowledging previous scholarly focus on functional attributes in understanding technology acceptance behaviour, the current study aims to offer a novel perspective by integrating eight different dimensions of utilitarian and hedonic attributes to examine their influence in delivering a holistic web-based retail shopping experience.Design/methodology/approachThe research model was tested and validated through data collected from 370 online shoppers across both hedonic and utilitarian product ranges. Hypotheses were tested using covariance-based structural equation modelling with multi-group analysis to examine the moderation effect.FindingsThe findings strongly support the model confirming eight new utilitarian and hedonic dimensions that influence web-based retail shopping behaviour. The findings also confirm that hedonic attributes remain important even for utilitarian product purchasing.Practical implicationsThe key managerial implication is the demonstrated need to balance utilitarian and hedonic attributes in web-based retail platforms, where previously, there has been an overemphasis on functional features. Web-based retailers should consider the optimal blend of utilitarian (e.g. information quality) and hedonic (e.g. aesthetic) attributes in the design of a retail shopping site, irrespective of the product category.Originality/valueThis study integrates multiple dimensions of utilitarian and hedonic attributes into a single model and highlights the interplay of these attributes, thus extending the technology acceptance model. This paper also advances scholarship through its identification of attribute impact across different product categories.

show abstract

Use of mobile apps in online shopping: scale development and validation

Cited by 5 publications

References 70 publications

Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps

Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps

Determinants of mobile apps adoption by retail investors for online trading in emerging financial markets

The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model

Contact Info

Product

Resources

About