Use of Project Management Information System to Initiate the Quality Gate Process for ERP Implementation

Abstract

Abstract-Non-conformance to quality in a project often can lead to a major reason for project failure resulted in not meeting the triple constraints of project management, scope, time and cost. To prevent it from happening, a quality check against the standard for quality needs to be conducted at the critical stages of ERP implementation project. Proactive quality management by the quality gate process is embedded in the implementation methodology to help secure quality outcomes for the customers. However, getting the schedule of each quality gate timely fixed by the independent quality reviewer with the project manager of a newly started project can often be problematic without having a systematic approach implemented. Recent research has provided an application with the use of project management information systems (PMIS) for such implementations in improvement of quality management systems requirements [1]. This article describes how PMIS was used to implement the project quality gate process for ERP implementation projects conducted by the solution provider for their customers in the various industries in Japan. PMIS was found to be effective in identifying, notifying and influencing the project managers to timely initiate the quality gate process based on the schedule fixed for each quality gate review.

Effective Use of Lessons Learned to Conduct the Project Review for ERP Implementation

“…It aims to provide the KPIs, risk registers and reports such as project financials in terms of EVM. This part of the paper is based on the previous study conducted [9] It covers four types of delivery services provided by the solution provider based on the two contract types, time and material contracts (T&M) and firm fixed price contracts (FFP) [30], related to the ERP implementation projects and operations support to their customer in four major industry sectors in Japan. It also captures 100% of the contracts closed for the four delivery services so that the performance of each project can be closely monitored for early detection of issues and risks and the project outcomes can be controlled at an early stage based on the appropriate corrective actions [30,36] implemented ahead of time.…”

“…This article describes the systematic approach to initiate the project review on the specific project identified for requiring the formal quality audit based on the use of project management information system (PMIS) [9,10] for having the execution date fixed by the independent quality reviewer with the project manager [11,12]. Then, the project review process is started by retrieving the lessons learned data from the lessons learned repository [13][14][15][16], which were collected from the previous project reviews for the relevant ERP implementation projects, for the preparation of conducting the project document review and stakeholder interviews.…”

Effect of Continuous Improvement on the Reporting Quality of Project Management Information System for Project Management Success

“…It aims to provide the KPIs, risk registers and reports such as project financials in terms of EVM. This part of the paper is based on the previous study conducted [26] in 2017. It covers four types of delivery services provided by the solution provider based on the two contract types, time and material contracts (T&M) and firm fixed price contracts (FFP) [20], related to the ERP implementation projects and operations support to their customer in four major industry sectors in Japan.…”