User-Generated Content and travel planning:  An application of the Theory of Planned Behavior

Filho, Luiz Augusto Machado Mendes; Tan, Felix B.; Mills, Annette

doi:10.7784/rbtur.v6i3.543

Cited by 16 publications

(12 citation statements)

References 27 publications

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“…The social media adoption-related publications investigate the factors that influence the adoption of social media by travellers (e.g., Chung et al, 2015;Filieri & McLeay, 2014) and social media use and creation by travellers (e.g., Yoo & Gretzel, 2016). The publications further aim to examine social media perceptions such as trust or credibility and reliability (e.g., Del Chiappa, 2011;Yoo & Gretzel, 2010), perceived usefulness (e.g., Hwang & Park, 2015), and general attitudes of travellers towards social media (e.g., Mendes-Filho, Tan, & Mills, 2012). Motivations is another sub-category which contains the publications that aim to explore what drives social media use (e.g., Huang, Basu, & Hsu, 2010).…”

Section: Study Aimsmentioning

confidence: 99%

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Zarezadeh

Rastegar

Gretzel

2018

Czech Journal of Tourism

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Acknowledging the significant advancement of social media, the role and impact of social media has been widely discussed in tourism research. As a result, it has become increasingly difficult to obtain an overview of the knowledge produced in relation to the topic. Review studies provide such overviews to guide future research efforts. This study reviews and analyses 152 tourism-related social media publications since 2008. Based on a qualitative systematic analysis of publications that address the topic from a consumer perspective, the paper identifies publication trends and highlights patterns in the topics, aims, and research designs of existing publications. Specifically, it captures a broader array of consumer-centric topics than previous reviews and highlights methodological gaps. Moreover, the research argues that there is still ample room for more research on social media in tourism, particularly as the existing literature neglects social media beyond review platforms while demonstrating that user-generated content greatly influences tourist behaviours and experiences.

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Section: Study Aimsmentioning

confidence: 99%

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Zarezadeh

Rastegar

Gretzel

2018

Czech Journal of Tourism

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“…Consumer-generated content has provided an important new information medium for tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate, select and share experiences about tourism (Barreda & Bilgihan, 2013;Jayathilaka et al, 2020;Manes et al, 2018). In each review of guest only includes several information about hotel but it can be helpful for traveller who are looking for hotel (Chong et al, 2018;Mendes Filho et al, 2012). For hotel managers, analyzing online reviews to improve their services is needed (Blomberg-Nygard & Anderson, 2016;Tran et al, 2019).…”

Section: Public Interest Statementmentioning

confidence: 99%

Measuring guest satisfaction from online reviews: Evidence in Vietnam

Thu

2020

Cogent Social Sciences

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Mining of guest's online reviews is a new trend study that helps managers understand customers' feeling with services they provide. The satisfaction or dissatisfaction of guest who experienced very important to manager. Hotel managers can be improve the quality of the service through reviews of guest. In this study, the authors present a solution to measure guest satisfaction about Vietnamese hotels through online reviews. Natural language processing technology and machine learning were used to analyze the satisfaction of guest through 06 criteria including: staff, food, room, sevices, location and value. With the data crawled from TripAdvisor, Vietnamese hotel reached up to 72% on average for all criteria and the most satisfactory was the staff reached 77.3%.

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“…As informações derivadas da comunicação entre usuários estão permitindo que os internautas façam comentários online de várias formas como fotos, vídeos, podcasts, avaliações, artigos e blogs (Mendes-Filho, Tan & Mills, 2012). Outro impacto do avanço das TICs no turismo é o constante e acelerado crescimento de dispositivos móveis [Smartphones e Tablets].…”

Section: Tecnologia Da Informação E Comunicação No Turismounclassified

“…Para compor esse estudo, apresenta-se a Teoria do Comportamento Planejado [do inglês, Theory of Planned Behavior -TCP], desenvolvida por Ajzen em 1985 (Ajzen, 1991). A TCP é uma das teorias mais utilizadas para se estudar o comportamento no Turismo (Mendes Filho & Carvalho, 2014;Mendes Filho, Tan, & Mills, 2012). A TCP possui quatro variáveis, quais sejam: atitude, norma subjetiva, controle percebido e intenção comportamental.…”

Section: Teoria Do Comportamento Planejado E Hipóteses Do Estudounclassified

Mobile Applications and Tourism: A Quantitative Study Applyng the Theory of Planned Behavior

Filho¹,

Batista²,

Cacho³

et al. 2017

RRV

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RESUMOO avanço da tecnologia móvel tem transformado a experiência dos turistas, em suas viagens. A utilização de aplicativos [apps] para dispositivos móveis tornaram-se um item de auxílio para os consumidores turísticos e para os empreendimentos no setor. Os aplicativos proporcionam aos usuários um acesso à informação ágil e em tempo real, facilitando a busca por informações sobre um destino. O uso de aplicativos cresce significativamente no turismo, sendo incorporado no setor por diversos nichos do mercado. O objetivo deste estudo foi o de analisar a intenção de uso de aplicativos móveis no turismo, a partir da Teoria do Comportamento Planejado [TCP]. Para isso, criou-se um instrumento de pesquisa formado por perguntas estruturadas e fechadas, tendo sua aplicação realizada de forma aleatória e como perspectiva a utilização de aplicativos de turismo em smartphone durante uma viagem. A abordagem analítica utilizada foi quantitativa, através de um levantamento de dados do tipo Survey. A amostra reuniu 60 respondentes, por meio da Modelagem de Equações Estruturais, utilizando a técnica do Partial Least Squares (PLS). Dentre os resultados, o uso da TCP e seu modelo estrutural, mostrou que as variáveis atitude e normas subjetivas influenciam positivamente o 1 Luiz Mendes Filho -Doutor. Professor do Programa em Pós-Graduação em Turismo, Universidade Federal do Rio Grande do Norte, Natal-RN, Brasil. Currículo:

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User-Generated Content and travel planning: An application of the Theory of Planned Behavior

Cited by 16 publications

References 27 publications

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Measuring guest satisfaction from online reviews: Evidence in Vietnam

Mobile Applications and Tourism: A Quantitative Study Applyng the Theory of Planned Behavior

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