User‐interface design heuristics for developing usable industrial hypermedia applications

Fakun, Devendra; Greenough, Richard

doi:10.1002/hfm.10007

Cited by 12 publications

(3 citation statements)

References 28 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…While in industrial practice manuals are still largely the most widespread tool supporting operators in the management of critical scenarios, such as errors, alarms and faults, it is nowadays well known that they suffer from a huge number of problems that make their use ineffective and inefficient in shopfloors (Crowder et al, 2003;Setchi and White, 2003). As a first improvement, the use of hypermedia information systems, usually named hypermedia maintenance manuals, industrial hypermedia applications or interactive electronic technical manuals has been proposed (Malcolm et al, 1991;Setchi and White, 2003;Crowder et al, 2003;Greenhough and Tjahjono, 2007;Fakun and Greenhough, 2002). These allow efficient information retrieval, thus facilitating the task-oriented structuring of information sources in technical manuals and the extraction of specific information.…”

Section: Related Workmentioning

confidence: 99%

An Industrial Social Network for Sharing Knowledge Among Operators

2018

View full text Add to dashboard Cite

Due to the increasing complexity of modern automatic machines typically used in several industrial applications, the need for assistive technologies is becoming very relevant. Typical approaches consist in designing advanced and adaptive human-machine interfaces (HMIs) that can be effectively used by any operator and that provide guided procedures for the most common situations. However, when dealing with complex systems, infrequent and unforeseen situations may happen, whose solution require the experience owned by a limited number of skilled operators. To this end, in this paper we propose an industrial social network concept to allow an effective exchange of information among the operators and to facilitate the solution of unforeseen events, such as unscheduled maintenance activities or troubleshooting.

show abstract

Section: Related Workmentioning

confidence: 99%

An Industrial Social Network for Sharing Knowledge Among Operators

2018

View full text Add to dashboard Cite

show abstract

“…A number of hypermedia applications including engineering applications [2][3][4], medical record keeping [5], historical archives [6], and education [7] have been reported.…”

Section: The Industrial Hypermedia Applicationmentioning

confidence: 99%

Evaluation of a hypermedia maintenance support application

Crowder

Wills

Hall

2003

Computers in Industry

View full text Add to dashboard Cite

A large hypermedia application has been developed to demonstrate the concept of factory wide hypermedia to support the maintenance of a major process line. As part of its development cycle, the performance of the software and its acceptance by the user community has been fully evaluated. The evaluation method considered in this paper focuses on the subjective opinion of the users and measured the ease with which users could retrieve the information required to perform specific tasks, and is considered suitable for other large industrial hypermedia applications. This research draws together standard evaluation techniques into a methodology for evaluating an industrial strength hypermedia application. The trials undertaken showed that the users were able to find the identical information in approximately one-third of the time when using the hypermedia system, over a paper-based system, which equate to a significant cost savings during unscheduled maintenance periods. #

show abstract

“…Despite the great amount of attention given to the mobile UI, most previous research focused on developing new UI techniques (Fakun & Greenough, 2002) or on evaluating the usability performance of a new methodology in a laboratory environment (Kjeldskov & Graham, 2003). Few research results of studies that sought to measure the business benefits of a mobile UI project have been reported to date.…”

Section: Introductionmentioning

confidence: 99%

A Return on Investment Assessment Model for a Mobile User Interface Project at the Predevelopment Stage

Kim

Park

2012

Hum Ftrs & Erg Mfg Svc

View full text Add to dashboard Cite

We present a new approach for assessing the business performance of a mobile user interface (UI) project at its predevelopment stage. Traditionally, the performance measurement of a mobile UI is made from the perspective of usability. Yet, as the number of mobile phone users is rapidly increasing, and, given that stakeholders are beginning to realize the importance of the UI, there is a growing demand to measure its business performance quantitatively as well as qualitatively. This article presents a model that can facilitate Return on Investment (ROI) estimations pertaining to the development of a mobile UI before the service with the new UI is launched. We base our method on stated preference data for the purpose of applying a conjoint analysis. Subsequently, we evaluate the viability of the proposed model quantitatively by comparing the estimated ROI at the predevelopment stage with the actual sales revenue achieved after the launch of the service. The proposed model was successfully applied to real‐world mobile UI design projects at Korea Telecom. Its benefits are demonstrated here through a case study. © 2012 Wiley Periodicals, Inc.

show abstract

User‐interface design heuristics for developing usable industrial hypermedia applications

Cited by 12 publications

References 28 publications

An Industrial Social Network for Sharing Knowledge Among Operators

An Industrial Social Network for Sharing Knowledge Among Operators

Evaluation of a hypermedia maintenance support application

A Return on Investment Assessment Model for a Mobile User Interface Project at the Predevelopment Stage

Contact Info

Product

Resources

About