User Involvement in Software Development: The Good, the Bad, and the Ugly

Requirements, Politics, or Individualism: What Drives the Success of COVID-19 Contact-Tracing Apps?

“…Our previous research established that the dissatisfaction of users can result in software project failures even if delivered on time, on budget, and with high quality. 4 This inspired us to explore the factors that limited the success of the contact-tracing apps.…”

Towards Super User-Centred Continuous Delivery: A Case Study

“…However, user involvement in the development is complex, and whom to involve, when, and how is not straightforward [9,18]. Whereas user involvement in the requirements phase has shown to be effective [8,19,20], studies also indicate positive effects of user involvement throughout the process [18,21]. Doing so can, for example, enable users to feel greater ownership of the system [18] and, hence, enhance adoption.…”

نموذج جودة مشارکة المستخدم فى إدارة تطویر البرمجیات

“…User involvement is a complex, multifaceted phenomenon with a good side, a bad side, and an ugly side. [2] Yet user engagement (UE) is an abstract construct that manifests differently within different computer-mediated contexts, and this has made it challenging to define, design for, and evaluate. [3] The effect of user involvement during the software development cycle with different methodologies plays an important role in the success of software development projects, as it is considered a major process in building software or the nature of the project, whether it is a product or service.…”

“…A better, deeper understanding of those sides can help project managers develop responsive strategies for increasing user involvement's effectiveness. [2] The importance of user orientation in innovation activities is emphasized in business filed as well as in political and societal discussions. In today's dynamic and changing business conditions, technologies derived from the customer's needs are an efficient way to support market success.…”

“…M. Bano et al [2] performed several case studies that took about 2-3 years to evaluate the relationship between user satisfaction with the sharing process and their satisfaction with the system provided, and the findings show that two significant factors played a critical role in raising the benefits of user involvement in achieving user satisfaction as follows: The complex management techniques identified in the Portal project and the efficacy of user representation (SME) in the project define obstacles that avoid user participation as follows: (time, resources, strategy) as shown in Figure 1.…”