“…However, in many systems, including the Internet, there is no such central controller-in some, individuals choose for themselves which route to take to minimize their own costs without regard for the additional costs that might be incurred by others-this is known as selfish or individually optimal routing, and has been much studied in both traffic and computer networks (see, for instance, Arnott and Small [1] and Roughgarden and Tardos [15]). These considerations motivated the work in [16], which obtained the selfish routing policy for the system we consider here and showed that if customers wish to minimize the probability that they are lost, it may be optimal for them to choose to enter tandem queues with more customers in the first queue-that is, a simple shortest queue policy is not user optimal. A later paper, [24], gives some numerical results comparing a range of policies with selfish routing for a finite number of finite capacity tandem queues in parallel.…”