User perspective on needs and satisfaction with mental health services

Leese, Morven; Slade, Mike; Parkman, Sue; Kelly, F. Donald; Phelan, Michael; Thornicroft, Graham

doi:10.1192/bjp.173.5.409

Cited by 105 publications

(60 citation statements)

References 20 publications

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“…It is noteworthy that 'information about illness' and 'involvement of relatives' are the satisfaction domains with the worst performance in all the sites. These findings are in line with other studies (Boardman et al, 1999;Leese et al, 1998;Perreault et al, 1999), and the issues of information and relative involvement require specific attention in service planning and quality management. Among the predictors of service satisfaction the social relations and health domains of the quality of life (QoL) measure had the strongest impact.…”

Section: Family Caregiving Service Satisfactionsupporting

confidence: 81%

The iceberg tip and the rest. Mental health care for people with schizophrenia in five European centres

Becker¹,

Gaite²,

Knapp³

et al. 2002

Epidemiol Psichiatr Soc

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Section: Family Caregiving Service Satisfactionsupporting

confidence: 81%

The iceberg tip and the rest. Mental health care for people with schizophrenia in five European centres

Becker¹,

Gaite²,

Knapp³

et al. 2002

Epidemiol Psichiatr Soc

Self Cite

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“…The more subjective aspects of health outcome have been difficult to measure directly and have showed less agreement in ratings between informants (e.g. perceived happiness, wellbeing, dignity, satisfaction, quality of relationships: Leese et al, 1998;Walters et al, 2000;Arvidsson, 2001). This finding was of interest because subjective outcomes have been shown to be pivotal to overall individual outcome (Editorial, 1995;UK Group 700, 2000).…”

Section: Introductionmentioning

confidence: 98%

“…Need itself has been commonly defined as 'the ability to benefit in some way from health care' (Stevens and Gabbay, 1991). New healthcare commissioners and providers recognised that it was necessary to provide a wide range of health and social care services that identified and met the needs of individuals in order to achieve better outcomes (Gannon et al, 2000;Leese et al, 1998;Slade et al, 1999).…”

Section: Introductionmentioning

confidence: 99%

The needs of older people with mental health problems according to the user, the carer, and the staff

Hancock

Reynolds

Woods

et al. 2003

Int J Geriat Psychiatry

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User perspectives should be given a high priority when assessing individual needs. Fears that assessment of need would be unduly time-consuming or would simply reflect individual demands should be allayed. A user-based assessment will assist healthcare providers to prioritise needs according to what the user themselves consider to be most important, beneficial, and acceptable to them. Reliance solely on assessment by staff or carers may not lead to the most equitable or appropriate use of services.

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“…Based on the conclusions from a series of companion papers, there was no consistent evidence favouring either sector in terms of patient outcome. [42][43][44][45][46] Tyrer and colleagues (1998) 39 (Tyrer -London 2) evaluated the cost-effectiveness of a system of Case Management utilising community multidisciplinary teams versus outpatient care. No cost or outcome differences were found between the groups.…”

Section: United Kingdom (Table 5)mentioning

confidence: 99%

Home treatment for mental health problems: a systematic review

et al. 2002

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User perspective on needs and satisfaction with mental health services

Abstract: Both services were reasonably successful, with little difference from the user perspective. The intensive service provided benefits in terms of met needs, but this has to be balanced against a possible increase in unmet needs.

Cited by 105 publications

References 20 publications

The iceberg tip and the rest. Mental health care for people with schizophrenia in five European centres

The iceberg tip and the rest. Mental health care for people with schizophrenia in five European centres

The needs of older people with mental health problems according to the user, the carer, and the staff

Home treatment for mental health problems: a systematic review

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