User readiness for IS development: An examination of 50 cases

Abstract

Nearly every information system development (ISD) triggers a wide variety of feelings from all stakeholders who are impacted in various ways because, more than ever, ISD is leveraged as a means of organizational change. Motivated by the stubborn progress on the success rate of ISD, this research, in contrast to the previous research, hypothesizes that user readiness underpins all other kinds of readiness for ISD. In light of this hypothesis, our research team has interviewed representatives of 50 ISD projects in order to identify the efficacy of user readiness in the success rate of ISD and the responsiveness of user readiness to project-specific efforts. Our interview findings indicate that user readiness does correlate to the success of ISD, although such correspondence varies in degree according to the complexity of ISD. In addition, our findings show that the motivational aspect of user readiness responds to project-specific efforts more slowly than the cognitive aspect of it, and that user readiness is in the midst of other kinds of readiness such as process readiness, data readiness, organizational and cultural readiness, so it is pivotal to the success of ISD. The findings from this research should help researchers and practitioners refocus their efforts to improve the success rate of ISD.

A System Dynamics Model of Resistance to Organizational Change: The Role of Participatory Strategies

“…Participatory strategies can (1) raise awareness that change is needed, (2) reduce employees' personal disadvantages, (3) create perceived empowerment and (4) accumulate trust in change agents. These results agree with the literature that identified several of these effects (Chawla and Kelloway, ; Hornung and Rousseau, ; Kotter and Schlesinger, ; Sheu and Kim, ; Erwin and Garman, ; Harvey and Broyles, ; Jaramillo et al ., ).…”

Users’ Readiness Evaluation in Adopting Integrated Information Systems in the Finance Field

“…Ptak and Schragenheim [15] opinion is in line with the research result of Sheu and Kim [4]. In the research involving 50 organization as research objetcs states that the low readiness level is the cause of SI project failure.…”

“…ICT itself in the broad sense is not only cover hardware, but also software [3], and also brainware. The success of the implementation or new technology adoption mainly ICT in an organization is determined by internal and external factors [4]. The technical factors, such as hardware and software are not difficult problems to be solved because hardware and software if not suitable with perform can be subtituded easily by fixing or availability.…”

Proposing a multi-agency development framework

“…Too often the failure occurs due to the user's reaction and action to the way systems are developed and implemented. Sheu and Kim (2009) argue that even with user participation in the development process, user expectations can have a significant effect on the success or failure of a system. In this respect, systems failure can be considered a social rather than a technical problem.…”