Using a LISTSERV™ to Develop a Community of Practice in End-of-Life, Hospice, and Palliative Care Social Work

Abstract

An e-mail discussion group (SW-PALL-EOL) connects the growing number of social workers interested in palliative and end-of-life care. The article discusses the concept of a technology supported "Community of Practice." Using content analysis, the article shows empirically how this electronic discussion group has contributed to the growth and expansion of a Community of Practice dedicated to improving palliative and end-of-life care among social workers. Examples are provided of the topics posted by subscribers and the guidance provided by the group's facilitators. Comments indicate satisfaction with the electronic discussion group.

Learning and Networking: Utilization of a Primary Care Listserv by Pharmacists

“…8, 29 Murty and others 7 suggested that new members remain observers on a listserv for a period of time, until they feel comfortable posting. The authors of one study who explored online listening behaviours equated noncontributors with listeners in face-to-face conversations; they concluded that listening is a distinct and important part of participation in online discussions.…”

“…[4][5][6] Although listservs are increasingly used to share knowledge in many professional networks, little has been published about how pharmacists use them. [7][8][9][10][11] Listserv communication has been used in different ways within the health care system, including caregiver support, peer support for individuals with various diseases, and as an information-sharing tool for health care professionals. [8][9][10]12,13 The latter have used listservs for networking, for sharing resources, and for accessing the expert opinions of colleagues.…”

“…11 Research has shown that listservs for health care professionals are valuable resources that aid in the preparation of educational presentations, that alter policies or documentation, and that help shape practices or systems. 7,8 The professions of nursing, occupational therapy, and social work have capitalized on electronic communication by using listservs to share information and resources among colleagues at a frequency that fits their personal schedules. [7][8][9][10][11] These professional listservs are often aimed at specific audiences and contexts, for example, "social work in palliative care" or "nursing in rehabilitation"; as such, listservs reduce isolation for some professionals in a specific practice area by facilitating contact and collaboration among professionals in different geographic locations.…”

“…7,8 The professions of nursing, occupational therapy, and social work have capitalized on electronic communication by using listservs to share information and resources among colleagues at a frequency that fits their personal schedules. [7][8][9][10][11] These professional listservs are often aimed at specific audiences and contexts, for example, "social work in palliative care" or "nursing in rehabilitation"; as such, listservs reduce isolation for some professionals in a specific practice area by facilitating contact and collaboration among professionals in different geographic locations. 7,8 Pharmacists adopting new roles in primary care in Canada are members of a listserv jointly hosted by the CSHP and the CPhA through their Primary Care Pharmacy Specialty Network (PC-PSN).…”

“…An analysis of a listserv used by social workers in the palliative care setting suggested that collaboration through the listserv might increase competence and the potential for social workers to contribute to that area of practice. 7 The information-sharing observed in this pharmacy listserv may also have the potential to increase members' competence, as well as their contribution to patient care in various types of pharmacy practice.…”