2009
DOI: 10.1007/978-3-642-00958-7_36
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Using Contextual Information to Improve Search in Email Archives

Abstract: Abstract. In this paper we address the task of finding topically relevant email messages in public discussion lists. We make two important observations. First, email messages are not isolated, but are part of a larger online environment. This context, existing on different levels, can be incorporated into the retrieval model. We explore the use of thread, mailing list, and community content levels, by expanding our original query with term from these sources. We find that query models based on contextual infor… Show more

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Cited by 16 publications
(9 citation statements)
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“…A number of email mining studies have focused on people-related tasks, including name recognition and reference resolution, contact information extraction, identity modeling and resolution, role discovery, and expert identification, as well as the generation of access to large-scale email archives from multiple viewpoints by using a faceted search [115]. Moreover, some significant applications of email mining include tasks, such as filtering emails based on priority and identifying spam and phishing emails, as well as automatic answering, thread summarization, contact analysis, email visualization, network property analysis, and categorization [116,117].…”
Section: Email Miningmentioning
confidence: 99%
“…A number of email mining studies have focused on people-related tasks, including name recognition and reference resolution, contact information extraction, identity modeling and resolution, role discovery, and expert identification, as well as the generation of access to large-scale email archives from multiple viewpoints by using a faceted search [115]. Moreover, some significant applications of email mining include tasks, such as filtering emails based on priority and identifying spam and phishing emails, as well as automatic answering, thread summarization, contact analysis, email visualization, network property analysis, and categorization [116,117].…”
Section: Email Miningmentioning
confidence: 99%
“…This is especially important since a large portion of our digital history is textual information. Weerkamp et al [44] claim that retrieval effectiveness is improved when utilizing contextual information. The approach of Hangal et al is limited by the fact that it can only analyze the sentiment of the text and does not take into account the affective state of the reader when receiving the message.…”
Section: B New Applications 1) Affective Metadata Taggingmentioning
confidence: 99%
“…This collection is particularly valuable because the emails have been manually tagged so that the performance of different techniques can be measured. In Weerkamp et al (2009) this collection is used to improve search in email archives by using contextual information. The authors use thread structure of the emails to get better search results.…”
Section: Related Workmentioning
confidence: 99%