Using DEMATEL – Analytic network process (ANP) hybrid algorithm approach for selecting improvement projects of Iranian excellence model in healthcare sector

As a rural tourism product, homestays play an essential role in sustainability. The operation of homestay business is directly linked to the success or failure of community-based tourism development. By taking rural homestay business in Zhejiang as a research object, the paper aims to clarify the interrelationships among influencing factors in the operation of rural homestay business from a performance perspective. Based on multi-criteria decision making (MCDM) techniques, this paper not only constructed the evaluation system of homestay business in the Chinese context by the Fuzzy Delphi Method (FDM), but also disclosed the interrelationships of criteria and aspects by a decision-making trial and evaluation laboratory (DEMATEL) and the DEMATEL-based analytical network process (DANP). Results show that: (1) 5 aspects and 31 criteria comprise the evaluation system of homestay business, (2) the aspects and criteria with high global weight are nearly clustered into the effect group, (3) the weight of service quality and homestay geist and community co-prosperity as the rank top two, (4) more than these, hardware facilities construct the product features of homestays because of the role of driving elements, (5) owing to the core elements, criteria about operational efficiency become guiding principles of homestay business, and (6) service quality and integrated utilization of socio-cultural resources underpin the sustainable development of homestay business in the long run. Therefore, the interrelationships of aspects and criteria provide further insights and underline the focus on homestay business for practitioners. At the same time, these serve as an effective administration tool for industry administrations. These will lay a solid foundation to enhance the level of homestay business and boost the sustainable development of community-based tourism.

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“…Given feasibility and effectiveness, these methods are widely applied in many domains [51][52][53][54][55].…”

Section: Mcdm Techniquesmentioning

confidence: 99%

A Combination of FDM, DEMATEL, and DANP for Disclosing the Interrelationship of Influencing Factors in Rural Homestay Business: Empirical Evidence from China

2022

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“…Talib and Rahman (2015) investigated and categorized the barriers to a successful implementation of a TQM program in service industry. Serkani, Mardi, Najafi, Jahanian, and Herat (2013) presented the application of AHP to select a project within the field of health care in Iran. An overview of utilization of AHP model in various functional areas of HCE in the light of detailed review of literature on AHP presented by Liberatore and Nydick, (2008) is thus, elaborated in short herein as under.…”

Section: Use Of Ahp Model In Health Care Establishmentmentioning

confidence: 99%

AHP Model for Identifying Best Health Care Establishment

Azam

Qureshi

Talib

2015

International Journal of Productivity Management and Assessment Technologies

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The purpose of this study is to develop an analytic hierarchy process (AHP) model utilizing components, parameters, and factors of a specifically designed Integrated Quality Model for Health Care Establishment (HCE). In doing so, the authors have utilized AHP approach to identify the best health care service quality performer among alternatives of HCEs. To select the best HCE, three HCEs of North India namely: HCE-A; HCE-B; and HCE-C were chosen. The criteria components of the integrated quality model for the HCE designed and suggested by and were adopted. Further, this study has undertaken an extensive in-depth literature review about AHP and its applications for HCEs from various aspects. A specifically developed integrated quality model for HCE with its components parameters, factors thereof, duly coded as criteria and sub-criteria have been utilized. It thus, facilitates the development of an AHP model to rank the chosen HCEs helping to identify potentially the best HCE among them. On the basis of the proposed hierarchical model, the findings suggest that the HCE-A may be selected first followed by HCE-C and HCE-B based on overall rating. The study provides a mechanism through AHP model to select potentially best HCE utilizing specifically developed integrated quality model for HCE with impacts both for the clients and the patients to enjoy the service of best HCE as well as for the managers to improve the services of HCE and the business. The study thus, adds a new perspective by developing a selection process to select the best HCE through an AHP model utilizing criteria and sub-criteria of an integrated quality model specifically developed for HCE. It has practical value for maintaining service quality of HCE to benefit the clients and related stakeholders as well as the managers by improving quality, enhancing reputation and business thereof.

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“…The relations between elements depend on the DM case. The process of ANP comprises four major steps [19,20]:…”

Section: The Analytic Network Process (Anp)mentioning

confidence: 99%

Combination of ANP and DEMATEL techniques for ranking insurance organizations based on electronic readiness

Shahriari¹,

Pilevari²,

Shahrokhi³

2016

The Oxford Journal of Intelligent Decision and Data Science

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Activities of insurance, like other work fields, have been greatly influences by new technologies; therefore, they must be at the suitable level of electronic readiness to provide more effective information services in line with the needs of new era. But the question is, are the insurance companies in Iran ready to use the ecommerce opportunities efficiently? To answer, it is necessary to recognize influential factors on preparation for this and current organization positions, based on electronic-readiness. This would be the first step to enter e-commerce. The goal of this paper is ranking organizations about the level of the electronic readiness by presenting a model based on the knowledge of multi criteria decision making. So, first of all, the different models, presented in the electronic readiness, were studied. After determining e-readiness criteria, weight devoting was performed by using the expert's views in the IT departments of three chosen organizations. Ultimately, ranking of these organizations based on the level of electronic-readiness was done by using a combination of ANP and DEMATEL techniques.

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Using DEMATEL – Analytic network process (ANP) hybrid algorithm approach for selecting improvement projects of Iranian excellence model in healthcare sector

Cited by 10 publications

References 25 publications

A Combination of FDM, DEMATEL, and DANP for Disclosing the Interrelationship of Influencing Factors in Rural Homestay Business: Empirical Evidence from China

A Combination of FDM, DEMATEL, and DANP for Disclosing the Interrelationship of Influencing Factors in Rural Homestay Business: Empirical Evidence from China

AHP Model for Identifying Best Health Care Establishment

Combination of ANP and DEMATEL techniques for ranking insurance organizations based on electronic readiness

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